Customer story · TalentLink
How TalentLink Matches 3x More Candidates with Chatref
A recruitment platform replaced slow manual screening with a Chatref AI assistant trained on job specs and recruiter playbooks – and tripled candidate matches without adding headcount.
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TalentLink, a recruitment platform, uses Chatref to power a 24/7 AI assistant trained on job descriptions, candidate FAQs, and recruiter playbooks. The assistant screens applicants, answers role questions, and books interviews automatically, which helped TalentLink match 3x more candidates, respond in under 10 seconds, and cut time-to-shortlist by 72% without expanding the recruiting team.
PAYG pricing · $50 free credit · No subscription
At a glance
TalentLink in a nutshell.
3x
Qualified matches
72%
Faster shortlisting
<10s
First response
40+
Languages
- TalentLink trained a Chatref assistant on 2,400+ job specs, screening questions, and recruiter scripts in under two weeks.
- Candidates get instant answers about roles, compensation bands, and process timelines in 40+ languages.
- The assistant pre-qualifies applicants using structured screening questions and hands warm leads to recruiters.
- Recruiters saw 3x more qualified matches per role while spending less time on repetitive intake calls.
The story
How it played out.
About TalentLink
TalentLink is a recruitment platform that connects mid-market employers with vetted candidates across tech, finance, and healthcare. The team runs thousands of open roles at any time and ships a candidate-facing portal that has to answer questions fast – in every time zone and language its users speak.
Industry: Recruitment / HR Tech. Size: 80-150 employees. Model: Multi-tenant SaaS. Region: EMEA + North America.
The challenge: manual screening could not keep up
TalentLink recruiters were spending the majority of their day answering the same intake questions: Is this role remote? What is the salary band? How long does the interview loop take? Candidates dropped off while waiting, and the best applicants often accepted offers elsewhere before a recruiter could reach them.
Email autoresponders and static FAQ pages could not handle the nuance of 2,400+ open roles, each with different compensation, location, and qualification rules. Hiring more coordinators was not a sustainable fix for a platform that aimed to run leaner than its competitors.
The solution: a Chatref assistant trained on recruiter knowledge
TalentLink connected Chatref to its role database, candidate handbook, and recruiter playbooks. Chatref crawled the structured job data and the internal Notion knowledge base, then produced an assistant that could answer candidate questions with the exact numbers, policies, and process details recruiters would give.
- Grounded answers Every response cites the source role or policy doc so candidates trust the output.
- Multilingual from day one Chatref detects the candidate language and responds in 40+ languages without extra setup.
- Structured screening The bot asks qualifying questions and only hands off warm, pre-qualified candidates to recruiters.
- Human handoff When a candidate needs a recruiter, the assistant routes the transcript so the recruiter starts informed.
The results: 3x more matches, no new headcount
Within 90 days, TalentLink was matching 3x more qualified candidates per role. First-response time dropped from a median of 9 hours to under 10 seconds, and candidates reported much higher satisfaction in post-apply surveys because they got real answers, not canned replies.
Recruiters now spend their time where it matters: closing finalists and advising hiring managers. The team credits Chatref with letting them scale the platform 4x in a year without proportionally growing recruiting ops.
Chatref became the first recruiter every candidate meets. It answers faster than we ever could, and by the time a person reaches my team they are already qualified and excited about the role.
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What does TalentLink do?
TalentLink, a recruitment platform, uses Chatref to power a 24/7 AI assistant trained on job descriptions, candidate FAQs, and recruiter playbooks.
What problem did TalentLink solve with Chatref?
Candidates get instant answers about roles, compensation bands, and process timelines in 40+ languages.
What results did TalentLink see?
TalentLink reached 3x qualified matches, with 72% faster shortlisting. Recruiters saw 3x more qualified matches per role while spending less time on repetitive intake calls.
How long did it take TalentLink to go live?
TalentLink launched quickly and started seeing results within the first weeks. Chatref trains on your existing content, so most teams go live in days, not months.
How much does Chatref cost?
Chatref is pay-as-you-go. You start with $50 of free credit, then pay only for what you use. There is no subscription, no per-seat fee, and every feature is included.
Can I get results like TalentLink?
Yes. Train a chatbot on your own docs, FAQs, and past tickets, deploy it on your website and other channels, and let it answer the routine questions. Start free with $50 of credit.
Match more candidates with a Chatref assistant
Train Chatref on your job specs and playbooks in minutes. Start with $50 free credit.
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