SaaS Support
Scale support as your SaaS grows
Chatref is an AI agent that answers from your own content. It resolves repeat questions instantly, hands off to humans only when needed, and captures leads automatically – so your team scales without adding headcount.
Answers from your content · Live in minutes · No per-seat pricing
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Why this matters
Your queue is drowning in repeat questions
Customers want answers now – not later. Repeat questions pile up, onboarding slows down, and your team can’t keep pace with demand.
Inbound Shopper Queue
Shopper questions arrive from the website widget, order-tracking lookups, and pre-purchase queries – all feeding a single support pipeline.
Store Knowledge Base
Chatref indexes your product catalog, return policies, and sizing guides – verifying every response against your own store content.
Smart Output Routing
Most shoppers get an instant answer. Complex returns or sensitive order issues are routed to your support team with full context.
Answered Instantly
90%+ of order, returns, sizing, and policy questions resolved on the spot.
Warm Agent Handoff
Escalated to your support team with the full shopper conversation transcript.
Shopper questions arrive from the website widget, WISMO lookups, and pre-purchase sizing queries. Chatref reads the store's own catalog, return policies, and order data to give grounded answers. Most questions get an instant answer; edge cases that need a human agent are handed off warmly with full context.
Repeat questions never stop
Billing, setup, and how-tos – these repeat questions arrive 24/7, overwhelming your team.
Slow replies hurt growth
Long wait times stall onboarding and push customers away – while your queue grows and headcount stays flat.
Answers are hard to find
Agents waste time searching help docs, files, and old tickets – slowing down every reply.
What you get
Four wins for SaaS teams.
The big picture
Stop repeating yourself – AI answers your customers from your own content
Inbound Tickets vs. Agent Capacity
As product lines expand, ticket volume grows exponentially. Human agent capacity stays flat – creating a widening gap of unanswered shoppers.
Support Diagnostics
Nearly 180 shopper tickets go unanswered daily – many before checkout.
With Chatref
Chatref answers the gap instantly from your store's own content – turning abandoned carts into completed orders.
As a store adds products and customers, inbound support tickets climb steeply. Without Chatref, the share answered by agents barely moves — shoppers abandon. Chatref answers the growing gap from the store's own catalog and policies, so the support team stays calm at any scale.
How it works
How it works in 4 steps
Add your help docs once. Chatref learns them, answers your customers day and night, and brings your team in only when a case really needs a person.
Add your content. Point Chatref at your help docs, guides, and changelog – no clean-up needed.
Drop in the widget. Embed it on your site or app – no coding required.
AI answers instantly. Customers get clear answers from your content, not generic chatbot fluff.
Human handoff with context. When needed, your team jumps in with the full conversation history.
The toolkit
Every job, mapped to a feature.
One AI agent, and a toolkit around it. Each card links to the feature that does the work.
E-commerce Support
Your customers’ questions – solved
AI answers instantly from your own content – not generic chatbots.
Real questions
Real wins from SaaS teams like yours.
Answer product return questions instantly – AI resolves chats from your help docs
Guide new customers through setup steps in the chat – faster time to value
Hand off complex issues with full context – humans take over seamlessly
Capture leads from support chats and tag them for follow-up – close deals faster
Switching tools
Moving off another support tool?
See how Chatref compares for E-commerce teams, side by side.
The math
Turn repeat questions into savings and growth
Chatref turns your existing content into a 24/7 agent that deflects the same tickets your team keeps answering. Costs stay flat while usage grows, so you scale support without adding headcount. Results depend on your product and content.
- Deflect the same questions that clog your queue
- Cut first-response time from hours to seconds
- Free senior agents for the issues that need people
- Capture warm leads while answering questions
- Cover every region and hour from one set of content
- Turn customer questions into fixes you can ship faster
Loved by support teams
SaaS teams, scaling support without scaling headcount.
How teams use Chatref to answer faster, onboard sooner, and cover every region from one set of content.
We turned Chatref on in an afternoon, and it started handling the setup and billing questions that used to fill our mornings. The team finally spends its time on the cases that actually need a person.
New users used to wait overnight for onboarding help. Now they get unstuck on their own and reach their first win the same day.
It answers from our own docs, in our own voice. Most customers cannot tell it apart from the team.
of common questions answered before they reach the team
One agent covers our EU and US customers in their own language, so we retired the night shift for good.
What does Chatref do for fast-growing SaaS teams?
It gives customers instant answers from your own help docs and guides – so the same questions don’t keep landing in your support queue.
Will it cut our support ticket volume?
Yes. It resolves the repeat questions automatically so your team only handles the cases that need a real person.
Can it answer from our existing help center?
Yes. Feed it your help docs, guides, and changelog – it only answers from your content, never guesses or pulls from the web.
Does it speed up new-user onboarding?
Yes. New users get instant answers to setup questions, reach value faster, and churn less during onboarding.
What kinds of SaaS teams use it?
CRM, project management, developer tools, APIs, analytics, security, and learning platforms. See the sub-industry pages for your fit.
Can it handle API and integration questions?
Yes. Add your API reference and docs, and it gives developers the exact steps they need to integrate successfully.
Where can customers reach the AI agent?
On your website, in-app, Slack, and email – one agent answers everywhere with the same knowledge.
Is our data safe?
Your content stays yours. The agent only sees what you give it, and you control what it can access. For compliance needs, talk to our team.
What’s the pricing model?
Pay-as-you-go with simple prepaid credits – no per-seat fees, no surprises. See the pricing page for details.
How quickly can we launch, and do we need developers?
Minutes, with no developer needed. Add your content, drop in one snippet, and your agent is live.
Will it make up answers or say something wrong?
No. It answers only from your own content – help docs, guides, and files. If your docs are correct, the answers are correct.
How is this different from a search box or basic chatbot?
A search box gives you a list of articles. Chatref reads your docs and gives the exact answer – and can take action like updating an account.
Does it replace my support team?
No. It handles the repeat questions so your team can focus on complex cases. Humans take over in a shared inbox with full context when needed.
Can it answer in multiple languages?
Yes. One set of content works across languages. AI answers in the language the customer asks in – no extra setup.
Start solving repeat questions instantly
Add your content – AI answers from your docs and starts free