Frequently asked questions

Chatref is a no-code AI chatbot platform that lets businesses create chatbots trained on their own content. It answers questions from your uploaded documents, website pages, and help articles, not from the public internet.

Any business that wants to automate answers using its own knowledge. Common users include SaaS companies, e-commerce stores, agencies, and internal teams. It works best when you already have documentation, FAQs, or product content to train on.

Most teams go live in under 5 minutes. Upload your content or paste a website URL, then add a single script tag to your site. No coding or engineering support required.

No. Chatref is built for non-technical users with a visual interface. Upload files, paste URLs, and configure your chatbot without writing any code. Developers can optionally use APIs for advanced setups.

Chatref accepts PDF, DOCX, TXT, CSV, and Markdown files up to 10MB each, plus website URLs. Your content is organised so the chatbot can answer from it.

A website chat widget (any site, via one script tag), WhatsApp, and a native Shopify integration. The widget works with WordPress, Shopify, Next.js, Webflow, and any custom website.

Chatref answers only from your uploaded content. It does not search the internet or answer from general knowledge. If the answer is not in your content, Chatref says so instead of guessing.

Yes. Set custom instructions to control tone, language, and style. Customise the widget colours, logo, welcome message, and dark mode. You can also choose which AI model powers your chatbot.

Yes. Built-in human handoff can be enabled per chatbot. When the chatbot cannot resolve a question, it captures the customer's email and keeps the full conversation for your team to follow up.

Yes. Custom instructions let you define what the chatbot should and should not answer. Because it answers only from your connected content, it cannot respond to questions outside your knowledge.

Custom action forms inside conversations can send data to external tools via webhooks, so you can connect any CRM, email platform, or internal system that accepts a webhook. Native integrations include WhatsApp and Shopify.

Yes. Message feedback is built in. Customers can rate individual responses, helping you monitor answer quality over time and spot gaps in your content.

Pay-as-you-go with no subscriptions. You get $50 free credit on signup, then pay per chatbot response based on length. Every feature is included for all users, with no feature gates or tiered plans.

Every new account gets $50 in free credit, no credit card required. That is enough to test the platform thoroughly before you top up. There is no time limit on the free credit.

No. Chatref includes unlimited chatbots and unlimited team seats for all users. There are no per-seat charges and no limit on how many chatbots you create.

Top up at any time (minimum $10). Credit is added instantly and used as your chatbots answer questions. There are no recurring charges or automatic renewals.

You retain full ownership of everything you upload. Chatref processes your data only to generate chatbot responses, and never claims ownership or reuses your data across accounts.

No. All data is isolated at the workspace level. Chatref does not share content across customers and does not use your data to train public AI models.

Data is stored in isolated environments per workspace with restricted access. Files are stored with encryption, and access controls apply to both stored data and live conversations.

No. Chatref chatbots answer only from your uploaded content. They do not search the internet, browse external sites, or use general knowledge to answer.