AI customer support
Answer every customer in seconds.
Chatref’s AI agent learns from your own content and answers in your words, day and night – with a real person ready to step in.
Free to start · No card needed · No code · Live in minutes
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The problem
Great support shouldn't depend on who's online.
The challenge
Customers expect answers right away, day or night. Your team can't be online everywhere, all the time.
What goes wrong
Repeat questions pile up, after-hours messages go quiet, and a generic bot guesses and gets it wrong.
The Chatref way
An agent that knows your business answers the common questions in seconds, and passes the rest to a real person.
How it works
How Chatref answers your customers.
Add your content, drop in one snippet, and your agent starts answering – usually the same day.
When a customer asks a question on your site, Chatref checks the content you taught it, answers in your own words within seconds, and lets a real person on your team step in at any time.
The platform
Everything your support needs, in one place.
Start with an AI agent, then add the parts you need. Each one is a feature you can dive into.
View all featuresWhy Chatref
Built to be trusted, not just fast.
Grounded, not guessing
Answers come from your own content, so customers get facts about your business – not made-up replies.
AI and people, together
When a chat needs a human, your team steps in on the same thread. No clunky handoff, no lost context.
Pay only for what you use
Start free and grow with simple prepaid credits. No per-seat fees, no yearly contract to sign.
Pricing
Pay as you go. Start free.
You only pay for the answers your chatbot gives. No per-seat fees, and no yearly contract to sign.
- $50 in free credit to start
- Top up anytime with simple prepaid credits
- Add your whole team at no extra seat cost
- Scale up or pause whenever you want
What is Chatref?
Chatref is an AI support agent for your website. It learns from your own content and answers customer questions day and night, with your team able to step in any time.
How does it learn about my business?
You teach it. Add your help docs, website pages, and files, and it answers from them.
Will it make up answers?
No. Chatref answers from the content you give it, so replies stay true to your business instead of guessing.
Can a real person take over a chat?
Yes. Your team can watch chats live and step into any conversation when a human touch is needed.
What languages can it speak?
Up to 11, including Spanish, French, Arabic, Hindi, and Chinese. It replies in the visitor's own language automatically.
Do I need to write code?
No. You set up your agent from a simple dashboard and add it to your site with one snippet.
How fast can I go live?
Most teams are live the same day. Add some content, drop in the snippet, and start answering.
How much does it cost?
You pay only for what you use, with simple prepaid credits. You can start for free, and there are no per-seat fees.
Is my data secure?
Yes. Each workspace's data is kept private and isolated, and you stay in control of what your agent can see.
Where can my customers reach it?
On your website, and across other channels like WhatsApp, Slack, and email.
Put an AI agent on your site today.
Add your content, drop in one snippet, and let Chatref answer the first questions - free to start.
Free to start · No card needed · No code