Security and trust
Security and trust
Your data stays yours, and answers stay grounded in your own content. Plain commitments, not fine print.
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- Your data is yours. We do not sell it, and your content is used to answer your customers, not to train public AI.
- Answers stay grounded in your approved content, so the agent does not make things up.
- You control what the agent can see and say, with clear retention and the ability to export or delete.
- Encrypted in transit and at rest, with a Data Processing Agreement available on request.
Our principles
What we stand for.
Your data is yours. We do not sell your data. Your content is used to answer your own customers - never to train public AI models or to help anyone else.
Encrypted in transit and at rest. Your content and conversations are protected while they move across the network and while they are stored.
Grounded answers. The agent answers from the content you approve, so it stays on-topic and does not invent facts it cannot back up.
Access control. You decide what content the agent can see and what it is allowed to say, so it only speaks for the parts of your business you choose.
Privacy by default. We keep data to a minimum, with clear retention. You can export or delete your content whenever you need to.
A DPA on request. Need a Data Processing Agreement for your legal team? Request one and we will share it.
Request a DPAHow we handle your data
Simple steps, no surprises.
You add your content
You connect the documents and pages you approve. Nothing else is added, so the agent only knows what you give it.
It answers your customers
When a visitor asks a question, the agent replies using only your approved content. If the answer is not there, it says so instead of guessing.
Conversations help you improve
Conversations stay yours and help you see what customers ask and refine your content. They are never used to train public AI models.
Is my data private?
Yes. Your content and conversations are yours. We do not sell your data, and it is kept isolated to your own workspace so it is not shared with other customers.
Do you train AI on my data?
No. Your content is used to answer your own customers. It is never used to train public AI models or to help anyone else's chatbot.
Is my data encrypted?
Yes. Your content and conversations are encrypted while they travel across the network and while they are stored.
Who can access my data?
Access is limited to your own workspace and the people you invite. You control what content the agent can see and what it is allowed to say.
Can I delete my data?
Yes. You can update, export, or delete your content whenever you need to, and the agent reflects those changes.
Do you offer a Data Processing Agreement (DPA)?
Yes. A DPA is available on request. Email us and we will share it so your legal team can review the details.
Where is my data stored?
Your data is handled securely with encryption in transit and at rest. The specifics of storage and processing are covered in our Data Processing Agreement, available on request.
Can the AI leak wrong information?
The agent answers from the content you approve, so it stays grounded and does not invent facts. If something is not in your content, it tells the customer rather than guessing.
Can I control what the agent answers?
Yes. You choose what content the agent can see and what it is allowed to say, so it only speaks for the parts of your business you want it to.
How do I report a security concern?
Email hello@chatref.ai with the details. We take security reports seriously and will respond.
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