Feature · Knowledge Base
Teach your AI agent what your business knows.
Add your files, your website, and your notes. Chatref reads them and answers from them. Every reply is based on your real content, not a guess.
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Why a knowledge base
A bot that does not know your business is worse than none.
A knowledge base is the memory of your agent. Here is the problem it fixes, and what you get.
The challenge
People ask your team the same questions all day. They want a fast, correct answer at any hour, even at 2am.
What goes wrong
A normal bot does not know your products or rules. So it guesses, gives wrong answers, or just shows a contact form. Trust drops and you lose sales.
The Chatref way
Chatref learns from your own content first. Your agent answers in your words, with real facts. You get fewer tickets and happier customers.
The big picture
One simple path, from your content to a clear answer.
Every source you add takes the same trip. You train it once. After that, your agent uses it to answer every question.
Chatref works in a simple way. You add your content. Chatref learns it and remembers it. When a customer asks something, Chatref finds the right information and gives a clear answer in your own words.
Step 1 · Add your sources
Three easy ways to feed it.
Put everything under one knowledge base per agent. Add as many sources as you want.
Files
Upload PDFs, Word docs, and slides. Chatref pulls out the text for you.
PDF · DOCX · TXT
Websites
Give it a web address. Chatref reads the page and keeps only the real content. It skips menus and ads.
URL · auto re-read
Text
Paste an answer, a rule, or an FAQ. It is used just as you wrote it.
Inline · instant
Step 2 · Training
What “training” really means.
That one Trained badge hides a few simple steps. They turn messy content into something your agent can use right away.
When you add content, Chatref reads it, tidies it by keeping only what matters, works out what it means, and remembers it so it is ready to help.
Smart splitting
Chatref breaks long text into small parts and keeps each one whole, so the meaning stays clear. It even handles Chinese and Japanese.
Labels on every part
Each part gets tags: keywords, names, and a topic. These tags help Chatref find the right part later.
Understands meaning
Chatref learns what each part means, not just the words. So it can help even when a customer asks in a new way.
A piece of knowledge
The smallest piece of memory.
Chatref breaks your content into small pieces. For each piece it keeps the idea and what it means at the heart, and notes a few simple things around it: the exact words, the topic, key names, the language, and where it came from. This makes the piece easy to find when a customer asks.
Chatref breaks your content into small pieces. For each piece it keeps the idea and a few simple notes that make it easy to find later.
- It remembers the meaning, so close ideas stay together.
- It keeps the exact words, to catch names and codes.
- It knows the topic, so it picks the best pieces first.
- It remembers the source, so updates are easy.
Step 3 · Finding the answer
Picking the best six parts.
When someone asks a question, Chatref searches all your chunks. It quickly narrows them down to the few best ones before the AI writes back.
Think of it as a funnel, not one lookup. Chatref casts a wide net, drops the weak matches, then ranks what is left.
- It also matches exact words, to catch names and codes.
- Weak matches are dropped.
- Better matches move to the top.
- Only the best few pieces go to the AI.
When a question arrives, Chatref checks everything you taught it, keeps the closest matches, picks the best few, and gives a clear answer in your own words.
Step 4 · Staying up to date
Always knows what you know today.
Watch each source move through clear steps. Re-read your website any time. Switch to a stronger model with no wrong answers in between.
in the queue
being learned
ready to answer
one-click retry
Re-read any time
Re-train a website whenever it changes. Chatref reads the page again and swaps the old data for new in one clean step. No downtime. No stale answers while it updates.
Always improving
Your agent keeps getting better. Improvements roll out quietly in the background, with no wrong answers in between.
What is a knowledge base?
It is the memory of your AI agent. It holds everything you teach it, so it can answer questions about your business.
Why does my agent need one?
Without it, a bot does not know your products or rules, so it guesses or sends people away. With it, your agent gives real answers in your words.
What can I teach it?
Your files, your website, and your own notes. Add as many as you like under one agent.
How do I add my content?
Upload a file, paste a web address, or type a note. That is all. Chatref takes it from there.
How long does it take to learn?
Usually just a few minutes. You can watch each source move from Training to Trained.
Will it make up answers?
No. Your agent answers from your content. If it does not know something, it says so instead of guessing.
Does it answer in my own words?
Yes. It uses your content, so the tone and the facts match your business.
What happens when my content changes?
Re-read your website or update a note any time. Chatref swaps in the new version with no downtime.
Is my content private?
Yes. Your content is yours. It is used only to answer your own customers, never shared with other businesses.
How do I get started?
Add your first source, wait a few minutes for it to train, then ask a question. That is it.
Give your agent a memory in minutes.
Add one source, watch it train, then ask a question. The answer comes from your own content.
Curious about cost? See our plans.