Book more assisted living tours without lifting a finger.
Families ready to visit choose the first community that responds. Chatref captures tour requests on your website at any hour — so your team wakes up to bookings, not voicemails.
Featured on
Why it matters
The problem this solves.
The challenge
Families decide to tour on evenings and weekends when your desk is closed.
What it costs
No reply means a lost lead — they book a tour at the next community on their list.
The Chatref way
Chatref collects tour intent, preferred date, and contact in chat — your team confirms the next morning.
The Chatref solution
How Chatref fills your tour calendar.
A family visits your website on Saturday evening and asks about availability. Chatref answers from your content, asks about their care need and timeline, collects their contact, and sends a warm tour request to your inbox — ready for Monday morning follow-up.
Real questions
What Chatref answers here.
Can we schedule a tour this Saturday?
Who do I contact to arrange a visit?
How do I book a tour for my mother?
Is there someone I can speak to about arranging a visit?
Can I see the memory care unit before committing?
What should I bring when I come for a tour?
Loved by support teams
Admissions teams, filling their tour calendars overnight.
How senior care communities use Chatref to capture tour requests before families move on.
Tour requests used to disappear over the weekend. Chatref now captures them in chat with the family's care need and preferred dates attached — our counselors fill the calendar every Monday without making a single cold call.
Families used to give up if no one answered. Now they book a tour in the chat and show up — we just confirm the time.
Our tour conversion went up the month we added Chatref. Families who asked at 10 pm were booked by 9 am.
of tour requests captured outside business hours
One widget handles tour requests in English and Spanish — we stopped losing our Spanish-speaking inquiries entirely.
Can the chatbot book a tour automatically?
Chatref collects the family's preferred date and contact, then routes the request to your admissions team for confirmation. No double-booking risk.
What details does it collect before a tour request?
Name, phone or email, care need, and preferred timing — everything your counselor needs to confirm and prepare.
What happens to the request after Chatref captures it?
It appears in your shared admissions inbox with the full conversation — your team confirms and follows up with context already visible.
Does it work on evenings and weekends?
Yes — it runs 24/7 on your website so no inquiry window is ever dark.
Can it answer care questions before offering a tour?
Yes. It answers from your content first, then offers a tour naturally once the family's interest is clear.
How quickly can we get this live?
Minutes. Add your care content, drop in one snippet, and the tour capture flow is live on every page.
Fill your tour calendar without adding staff.
Point Chatref at your care content, place one snippet on your site, and start capturing tour requests at any hour — free to start.
Part of Chatref for Senior Care Facilities · Healthcare hub · pricing.