Setup
How do I make the chat widget look and sound like my family law firm?
You can make the Chatref widget match your family law firm’s unique look and tone in minutes. The customization panel lets you control colors, logo, welcome text, and even the AI agent’s speaking style—so every visitor experiences a brand chat widget that feels like your practice, not a generic tool.
Brand the Widget to Reflect Your Firm
A cohesive legal chat design starts with visuals. Chatref’s customization settings let you set the widget’s primary color to match your logo or website palette, creating a seamless custom chat colors experience. This turns the embedded chat into a natural extension of your firm’s identity, so clients feel they’re talking to you—not a third-party service.
Tune the AI to Speak with Your Firm’s Authority
Your firm voice AI should sound like the human team behind it. Under ai-agents, you can define the agent’s personality, greeting, and response style. Write instructions that mirror your firm’s communication: compassionate yet professional for a family law client, with the exact legal chat tone that reassures and builds trust. The agent will draw from your uploaded content and deliver answers in that defined voice—giving you a genuine white-label chat experience.
Embed a Cohesive Brand Chat Widget Everywhere
Once look and tone are set, the website-widget snippet drops into any page on your site. The same branded appearance follows the widget wherever it appears, so your custom colors, logo, and voice stay consistent. If you want to test tweaks, the live playground lets you preview changes before publishing.
FAQ
Can I change the chat widget colors to match my brand?
Yes. In your Chatref agent’s customization settings, pick a primary color—hex code or color picker—and the widget button and header update instantly. No code is needed.
How do I make the AI sound like my firm?
Use the ai-agents configuration. Add a short personality prompt describing your firm’s tone (e.g., “compassionate, plain-spoken family lawyer”) and provide example phrasing. The agent will adopt that voice in every reply, grounded in your actual docs.
Can I add my logo to the chat widget?
Absolutely. The customization settings include an upload field for your firm’s logo, which appears in the widget header. This reinforces the white-label chat feel your clients expect.
How do I customize the welcome message?
In the same widget settings panel, edit the “Welcome Message” field. Write a greeting that sounds like your firm—for instance, “Hello, I’m the [Firm Name] assistant. How can I help with your family law question today?”.
Can I set up different chat styles for different pages?
Each Chatref agent has one widget theme at a time. For distinct looks per page, create separate agents (unlimited on every account) with their own colors, logo, and welcome message, then embed the appropriate snippet on each page.
How long does customization take?
Most firms finish visual and voice adjustments in under 15 minutes. Colors, logo, and welcome text are instant; refining the AI tone usually takes one or two quick test chats in the playground.
Put this into practice
Chatref answers your customers from your own content, day and night. Add it to your site and go live in minutes – free to start.