How do I customize Chatref to match my beauty brand?

Start in the agent settings under Customization. Pick your brand's hex color (the exact shade from your lipstick line or logo) and the widget frame instantly updates. Upload a favicon or small logo to appear in the chat header. The widget's button, message bubbles, and accent elements will all follow that color, keeping the experience on-brand whether a customer is browsing skincare or checking out.

For e-commerce customer service, consistency matters. The widget sits on your site with a simple code snippet, no developer needed. Because Chatref includes unlimited agents on every account, you can create separate widgets for your main store, blog, or seasonal collections, each carrying your beauty store branding without extra fees.

Your AI agent's tone is shaped by the documents you upload. Drop in your brand's style guide, product descriptions, taglines, and even examples of your ideal customer conversations. The agent pulls from that training data only, so it never guesses and never wanders off-brand. For a beauty brand, that means using terms like "nourishing", "clean", or "vegan" exactly as you would, and adopting the same friendly or luxurious tone you've built across social and packaging.

Chatref's AI agents resolve repeat questions automatically - like "Is this foundation paraben-free?" or "What shade matches NC25?" - grounding every response in your own content. Upload a sitemap URL to pull in all your product pages in one go, then test the voice in the live playground before publishing.

Beyond looks and tone, you can adjust how the widget interacts on your site. Set a welcome message that reflects your brand's personality, like "Glow getter, how can I help?" or a more polished "Welcome to [brand name], let us help you find your shade." Because the widget is origin-allowlisted, it works seamlessly on your Shopify store, headless commerce site, or custom build.

Link the chat to your lead capture settings to collect emails and preferences, then hand off complex shade matching or ingredient concerns to a human agent in the shared inbox. Every interaction still lives inside that fully branded widget, so customers feel they're talking to an extension of your team, not a robotic pop-up.

How to brand my chat widget?

Open your agent's Customize tab. Set the primary color to your brand's hex code and upload a small logo or favicon for the chat header. The widget will automatically apply those settings across your website. You can preview changes in real time before publishing. All accounts include full branding control with no extra charge.

What customization options does Chatref offer?

You can set the widget's primary color, upload a custom logo, adjust the welcome message, and assign a unique agent name. The AI agent's tone and knowledge are shaped entirely by the documents you provide, giving you full control over the brand voice. There is no lock-in - all customization features are included on every account, whether you're using free credit or adding to your balance.

Can I change the chatbot's tone to match my brand?

Yes. The AI agent's output is grounded in your training documents, not a generic model. Upload your brand style guide, tone-of-voice notes, product copy, and any example conversations, and the agent will adopt that voice naturally. If you want a more playful or more clinical tone, simply adjust the documents and retrain; the changes take effect immediately.