What is the email address for your customer support?

Sending a customer support email is straightforward. Compose a new message and address it to the support email address support@chatref.ai. Include a clear subject line that summarizes your issue, such as "Order #1234 - Print Quality Question." In the body, describe the problem in detail and mention any relevant order numbers or account information. This helps our team resolve your request faster.

Once your email arrives, our shared inbox routes it to the available support specialist. You will receive an automatic confirmation that your message was received. A team member then reviews your case and replies directly from the same thread. Because we use a shared inbox, the entire conversation history stays in one place, even if multiple people assist you.

A few simple steps can speed up the response to your print on demand support email. Always use the email address associated with your store account. Attach screenshots or photos that show the exact problem you are experiencing. If you are reporting a production error, include the order ID and a brief description of the expected versus actual result. These details help us investigate without needing to ask for more information.

How do I send an email to customer support?

Open your email client and create a new message. Enter support@chatref.ai in the recipient field. Write a subject line that briefly describes your issue, then explain the problem in the email body. Include your account email, order numbers, and any relevant attachments before sending.

What is the expected response time for emails?

We aim to reply to all customer support emails within one business day. During peak periods, it may take up to 48 hours. If your matter is urgent, mention that in the subject line and we will prioritize it.

Can I attach files to my email support request?

Yes, you can attach files. We accept common image formats, PDFs, and screenshots. Attachments are helpful for showing print defects, error messages, or design issues. Keep total attachment size under 25 MB to ensure delivery.