Why can't I log in to my trading platform?

• Forgot password: If you’ve forgotten your password, you’ll see a prompt to reset it. Use the “Forgot Password” link on the login page to start the reset flow.
• Account locked: Too many failed login attempts trigger a security lock. You’ll usually get an email explaining the lockout and a way to unlock it.
• Login errors: Browser issues, outdated credentials, or a temporary system hiccup can show error messages like “Invalid credentials” or “Service unavailable.” Clear your cache or try again in a few minutes first.
• Two‑factor authentication (2FA) mismatch: If you use 2FA, a wrong code, time drift on your authenticator app, or a lost device can block entry.

1. Reset your password – Click “Forgot Password,” enter your email, and follow the link sent to you. If you don’t see it within a couple of minutes, check your spam folder.
2. Check for a lockout email – If your account is locked, you’ll have received an email with an unlock link. Click it and follow the instructions. If that link expired, reach out to support.
3. Troubleshoot browser issues – Clear your browser cache and cookies, or try logging in from an incognito window. Some extensions can block login scripts.
4. Verify 2FA codes – Sync your authenticator app’s time (most have a “Settings” > “Time correction” option). If you lost your 2FA device, contact support to recover access.

We’ve built our support to get you back into your account quickly. Every help interaction starts with our AI agent, which was trained on our own security and login documentation. It can walk you through the exact steps for your situation—no guessing, no generic copy‑pasted replies. If you still can’t log in, or if your issue needs human review (like a manual account unlock), the conversation moves to a shared inbox that our team monitors. You won’t have to repeat yourself; the full context travels with the handoff.

How do I reset my password?

Click “Forgot Password” on the login page, enter your registered email, and check your inbox. The reset link in the email will let you choose a new password. If the email doesn’t arrive, search your spam folder or wait a few minutes. Still nothing? Open a chat on our support page—our AI agent can flag it for immediate review.

What should I do if my account is locked?

Open the lockout email you received and use the unlock link it contains. That link is valid for 24 hours. If it expired, start a live chat with our support team. Our shared inbox means a human sees your request in real time and can manually unlock the account after verifying your identity.

Why am I seeing an error message when logging in?

Common error messages mean:

• “Invalid credentials” – your email or password is incorrect; reset your password.
• “Account locked” – security lock due to multiple failed attempts; unlock via email or contact support.
• “Service temporarily unavailable” – a system issue; wait a few minutes and try again.
  If the error persists after you’ve tried these steps, reach out to us—our AI agent can run quick diagnostics, and our team in the shared inbox will take over if necessary.