Knowledge Base Software › Website Knowledge Base Software
Website knowledge base software for your site
Turn your existing docs into a 24/7 AI agent that answers customer questions right on your website – no new content needed and no made-up answers.
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THE PROBLEM
Your help docs aren’t stopping the same questions
Every day your support team answers the same questions – onboarding steps, pricing, feature limits. The docs exist, but customers still ask. You’re stuck scaling humans to cover the same ground.
Customers ignore your docs
They’d rather chat than search. You built a knowledge base, but the questions keep coming – same topics, same answers.
Support team repeats itself
Agents copy-paste the same replies. It’s slow, boring, and expensive. You can’t hire fast enough to keep up.
Onboarding stalls
New users hit the same snags. They ask, wait, then ask again. Time to value drags, and churn ticks up.
Global hours stretch your team
Night shifts and time zones mean delayed answers. Customers in other regions get slower help – or none at all.
HOW CHATREF DOES IT
Turn your docs into instant answers on your site
Embed one widget – your help content answers customers automatically. Fewer repeat questions, faster onboarding, and support that scales with your product.
Add your help docs and guides
Upload your existing content – the widget answers from what you already wrote.
Drop the widget on your site
Paste one snippet – your brand’s voice answers questions 24/7, grounded in your docs.
Let AI handle the repeats
Customers get instant answers – your team spends time on what needs a human.
IN ACTION
Answer questions from your own docs – no waiting for replies
How do I set up the help widget on my site?
Copy the one-line code snippet we give you and paste it into your site’s HTML. The widget loads in seconds and starts answering from your docs right away – no extra setup needed.
Can the AI pull answers from our help center articles?
Yes. Feed it your help docs, guides, or any site content. It answers only from your material – so customers get the exact right info in your brand’s voice.
What happens when the AI can’t answer a question?
It hands off to a human instantly – with the full chat history and context. Your team sees only the tricky cases that need a person.
Does it work for customers outside our business hours?
Yes. The widget runs 24/7 in every language. Customers get answers even when your team is offline – so repeat questions never pile up.
UNDER THE HOOD
Turn your help docs into a 24/7 AI agent on your site
Answers from your own content
AI pulls answers straight from your help docs – no made-up facts, just your brand’s voice.
Deflect repeat questions
Fewer tickets land in queues because the AI resolves common issues before they reach humans.
One chat for all channels
Customers get the same fast help whether they’re on your site, app or docs – no extra tools needed.
Warm leads from chat
Capture interested users while they ask questions – turn idle chats into sales conversations.
Insights to fix weak spots
See what’s missing in your docs and close gaps before frustration grows.
Pay only for what you use
No per-seat fees – scale support without adding headcount or breaking budgets.
FAQ
Questions, answered.
What is a website knowledge base software?
A tool that puts your help docs in a chat widget on your site so customers get answers instantly from your own content.
How does it answer from my content?
You add your help docs and guides. The AI reads only your material – no guessing, no links to nowhere.
Can it handle questions in different languages?
Yes. One set of content powers the chat in every region and time zone – no extra work.
Will it reduce repeat questions?
Fewer tickets land in your queue because customers get answers before they ask.
Does it work with my existing help center?
It uses your current docs – no need to rebuild anything. Just drop in a snippet.
Can my team still take over when needed?
Yes. Humans jump in with full chat history, so customers never feel stuck.
How does it help my support team?
They spend less time typing the same replies and more time solving real problems.
GET STARTED
Turn your website into a 24/7 self-serve help desk
Add your docs once – then let AI answer every question right where customers are.