Solution
How can users chat with a knowledge base?
Turn your static knowledge base into a conversational interface that answers in plain language.
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Use an AI chatbot that answers from your own documentation, help articles, and product pages – not scripted flows or generic internet answers. Chatref trains chatbots on your uploaded content (PDF, DOCX, TXT, CSV, and Markdown files up to 10MB each, plus website URLs), gives source-grounded answers in seconds, hands off to a human when needed, and deploys on your website, WhatsApp, or Shopify with a single script tag. Chatref is pay-as-you-go with $50 free credit on signup – no subscriptions, no per-seat charges, every feature included for every user.
No code · Live in minutes · $50 free credit
At a glance
The short version.
24/7
Availability
<5 min
Setup time
$50
Free credit
100%
From your content
- Chatref turns a knowledge base you have to browse into one you can simply ask.
- Answers are grounded in your docs, not scripted flows or generic internet answers.
- Human handoff is built in – the chatbot escalates to your team when it cannot resolve a question.
- Deploy on your website, WhatsApp, or Shopify in under 5 minutes with a single script tag.
- Pay-as-you-go with $50 free credit. No subscriptions, unlimited chatbots, unlimited team seats.
The problem
Why a knowledge base you have to browse hurts your business
It forces users to browse categories and guess keywords instead of getting an answer.
Slow response times
Customers expect answers in seconds, but browsing a knowledge base by hand takes hours or days. Every delay increases the chance a customer leaves or escalates.
Scaling costs
As volume grows, the only way to keep up without conversational answers is hiring more staff. Each new hire needs onboarding, training, and ongoing management.
Inconsistent answers
Different agents give different answers to the same question. Without a single source of truth, customers get conflicting information that erodes trust.
How it works
How Chatref makes your knowledge base conversational
Train on your own content
Add help articles, product docs, FAQs, or paste your website URL. Chatref accepts PDF, DOCX, TXT, CSV, and Markdown files up to 10MB each and learns from them.
Customize the chatbot
Set custom instructions to control tone, language, and behavior. Choose which AI model powers it. Turn on human handoff so it escalates when it cannot resolve a question.
Deploy and start answering
Add a single script tag to your website and the chat widget goes live on every page, answering instantly from your own content. Also available on WhatsApp and Shopify.
In detail
The details.
Why grounded answers matter
Most chatbots use scripted decision trees or search the public internet. Both fail in practice – scripted flows cannot handle unexpected questions, and internet search returns generic information that does not apply to your business.
Chatref answers only from your uploaded content. It finds the most relevant parts of your content first, then writes a reply grounded in that information. If the answer is not in your content, Chatref says so instead of guessing.
Human handoff when it matters
Not every question should be handled by AI. Chatref has built-in human handoff that detects when a conversation needs a person and routes it to your team, capturing the customer's email automatically.
You control when handoff triggers, per chatbot. The full conversation history is preserved, so your team has complete context without asking the customer to repeat themselves.
Deploy across every support channel
- Website widget. Embed on any page with a single script tag. Works with WordPress, Shopify, Next.js, Webflow, and custom sites.
- WhatsApp. Connect your WhatsApp business number so customers get the same answers on their preferred channel.
- Shopify. Native Shopify integration with product catalog sync for e-commerce support.
- Mobile. A mobile app for managing conversations and monitoring performance on the go.
Customize chatbot behavior and personality
- Custom instructions. Set tone, language, and specific behaviors so the chatbot sounds like your brand.
- Model selection. Choose which AI model powers your chatbot.
- Language settings. Configure the chatbot to respond in your customers' language for global coverage.
- Message feedback. Customers can rate responses with thumbs up or down, helping you monitor answer quality over time.
Compare
Static knowledge base vs Chatref
See how a chatbot trained on your own content compares to a knowledge base users browse by hand.
| Feature | Static knowledge base | ChatrefOur pick |
|---|---|---|
| Answer source | Browse and guess keywords | Your own content |
| Response time | Hours to days | Instant |
| Answer consistency | Varies by agent | Source-grounded |
| Availability | Business hours | 24/7 |
| Scaling cost | Hire more staff | Unlimited conversations |
| Setup effort | Weeks of training | Under 5 minutes |
| Cost model | Per-seat salaries | Pay-as-you-go |
Every feature included for every user. No per-seat charges, unlimited chatbots.
How can users chat with a knowledge base?
Turn your static knowledge base into a conversational interface that answers in plain language. Chatref trains on your help articles, product docs, and website content. When a customer asks a question, it finds the relevant information from your content and writes an accurate answer in seconds, with no scripted flows.
What content can I train the chatbot on?
PDF, DOCX, TXT, CSV, and Markdown files up to 10MB each, plus website URLs. Add your help center articles, product documentation, FAQs, and anything else your team uses to answer customers.
Can the chatbot hand off to human agents?
Yes. Human handoff is built in and can be turned on per chatbot. When it cannot resolve a question, it captures the customer's email and keeps the full conversation for your team.
How accurate are the answers?
Chatref answers only from your uploaded content. It does not search the internet or answer from general knowledge. If the answer is not in your content, it says so instead of guessing.
What channels does Chatref support?
A website chat widget (any site, via one script tag), WhatsApp, and a native Shopify integration. The same chatbot gives consistent answers across all channels.
Can I customize the chatbot's behavior?
Yes. Set custom instructions to control tone and language, choose which AI model powers it, set the response language, and customize the widget look including colors, logo, and welcome message.
What does Chatref cost?
Pay-as-you-go with no subscriptions. You get $50 free credit on signup, then pay per response. Every feature is included for all users, with unlimited chatbots and unlimited team seats.
Explore
Keep exploring.
Make your knowledge base answer back
Deploy a Chatref chatbot in minutes. $50 free credit on signup, no card required.