Free tool
Support Ticket Deflection Calculator
See how many support hours and dollars you save by deflecting repetitive tickets.
Free · No sign up · Powered by Chatref
Share of tickets that are common, repeatable questions.
Share of repetitive tickets a bot resolves without an agent.
Savings / year
$112,896
Savings / month
$9,408
Tickets deflected / mo
3,360
Agent hours saved / mo
392
That frees about $112,896 a year. Chatref deflects the repetitive tickets from your docs – cited – and escalates the rest. Pay per reply, not per seat.
Get $50 free creditWhy Chatref
Why pay agents to retype the same answers when Chatref can deflect them from your docs?
The number above is what repetitive tickets cost you in agent time. Chatref answers those questions automatically from your own docs, with citations, and escalates only the genuinely hard cases to a human. You pay per reply, not per seat, so the time you save stays saved.
Start free with $50 creditDeflects repetitive tickets
Answers from your docs, cited
Pay per reply, not per seat
Escalates the hard cases
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How is ticket deflection savings worked out?
It takes your monthly tickets, the share that are repetitive, and the share of those a bot deflects to get deflected tickets. It turns that into agent hours using minutes per ticket, multiplies by your agent hourly cost, and then by twelve for the year. Every rate is a number you can change.
What deflection rate should I expect?
A well-trained bot resolves most repetitive questions without an agent. Start around 70% deflection of repetitive tickets, then tune both rates to your own ticket mix.
Is the calculator free?
Yes. It runs entirely in your browser, with no sign up and nothing sent to a server. Change any input and the numbers update right away.
How does Chatref deflect tickets?
Chatref answers repetitive questions from your own docs, with citations, and escalates the genuinely hard cases to a human. You pay per reply, not per seat, and start with $50 in free credit.
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