Go live the moment you arrive

June was about one thing: getting you to a helpful agent faster, and then getting out of your way. Setting up a chat assistant used to mean filling in forms, writing answers by hand, and guessing what to say. This month we cut almost all of that.

One paste, one agent

The biggest change is the new way to start. Type in your website and Chatref does the rest. It reads your pages, picks up the way you write, and builds an agent that already sounds like you. You see it come together on screen, and you can start chatting with it the moment it is ready.

It even borrows the help links from your own site, so the assistant can point people to the right page from day one. If you ever need a human, it knows how to hand the conversation over instead of guessing. The whole feel is friendly and plain-spoken, the way you would explain something to a first-time visitor.

Pay only for what you use

We moved billing to a simple pay-as-you-go model. There are no tiers to compare and no monthly lock-in. You top up a little credit, and you only spend it when a real conversation happens. Nothing is happening? You pay nothing.

Your balance now updates live in the sidebar and your settings, so you always know where you stand without digging through invoices. Adding credit is a quick, in-page step, and your balance refreshes the instant it lands.

A chat window that feels like your brand

The chat widget got a wardrobe upgrade. You can now choose your own colours, add a welcoming home screen with a soft background, and decide whether the launcher sits on the left or the right of the page. Your own logo shows up in the right place too.

• Brand colours that match your site
• A warm home screen, not a cold empty box
• Launcher on the left or the right, your call
• Your logo on the chat, front and centre
• A live preview so you can see changes before they go out

Visitors can also give a quick thumbs up or thumbs down on any answer. That feedback shows up in your inbox, so you can see what is landing well and what needs a better reply.

Quiet help in the background

New this month: a small set of friendly emails that arrive at the right moment. A welcome when you sign up, a gentle reminder before a trial ends, and a short guide that helps you (or your developer) get the chat onto your site. They are calm and useful, never spammy.

We also made answers sharper and more multilingual, so visitors get a clearer reply in their own language, and new agents now start out quick and responsive without any setup. Little things, but they add up to a smoother first week.