Feature · Conversation Tags
Know what people ask, without the busywork.
Every chat gets labeled by topic, on its own. Filter your inbox and spot trends in seconds.
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Why it matters
The problem this solves.
The challenge
Hundreds of chats are hard to make sense of by hand.
What goes wrong
Without labels, you cannot tell what people really ask or where to improve.
The Chatref way
Chatref tags each chat by topic, so you can filter, count, and act, with no manual sorting.
How it works
Simple, start to finish.
A chat finishes. Chatref reads it and adds a topic label. The labels group your chats, so you can filter your inbox and see clear trends in your reports.
What you get
Order out of the chaos.
With Conversation Tags you get: Automatic, Or do it yourself, Filter your inbox, Feed your reports.
Automatic
Labels are added for you, around the clock.
Or do it yourself
Add or change labels by hand any time.
How do tags get added?
Chatref reads each finished chat and adds a topic label for you.
Can I add my own tags?
Yes. You can add or change labels by hand any time.
What are tags good for?
Filtering your inbox and seeing what people ask most.
Do I have to sort chats myself?
No. Tagging happens on its own, so there is no manual work.
Can I filter by a topic?
Yes. Pick a tag and see only those chats.
Do tags help with reports?
Yes. They group chats so trends show up in your insights.
Is tagging accurate?
It picks clear topics, and you can fix any label yourself.
Does tagging use credits?
Yes. Like other AI work, it draws from your prepaid credits.
Can I make my own topics?
Yes. Create the labels that fit your business, then let Chatref apply them.
Will old chats get tagged?
New chats are tagged as they finish, and you can label past ones by hand.
See what your customers really want.
Let every chat sort itself, then read the trends.
Curious about cost? See our plans.