Feature · Insights & Analytics
See what people ask, and how you are doing.
Get the big picture without digging. Chatref sums up your chats and emails you the highlights.
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Why it matters
The problem this solves.
The challenge
You want to know what customers need, but reading every chat is impossible.
What goes wrong
Raw chat logs and busy dashboards hide the story you actually need.
The Chatref way
Chatref reads your chats for you and sends a clear, short summary of what matters.
How it works
Simple, start to finish.
Your agent has many chats each day. Chatref reads them, finds the common questions and themes, and sends you a short, plain summary so you know what to do next.
What you get
The story, not the spreadsheet.
With Insights & Analytics you get: Daily highlights, Grouped by topic, Thumbs up or down, Spot what to fix.
Daily highlights
A short digest of what people asked.
Thumbs up or down
See which answers landed well.
What do insights show me?
What people ask most, and how well your agent answers.
Do I have to check a dashboard?
No. A short summary comes to your inbox on its own.
How often do I get a summary?
On a regular schedule, like a daily or weekly digest.
Where do insights come from?
From your real chats, grouped by topic.
Can I see if answers were good?
Yes. Visitors can rate replies, and you see the results.
How does this help me improve?
It shows gaps, so you know what content to add.
Is it hard to read?
No. It is a short, plain summary, not a wall of numbers.
Can I turn the emails off?
Yes. You can unsubscribe from the digest any time.
Who gets the summary?
You choose. Send it to yourself or your team inbox.
Can I act on it fast?
Yes. It points to clear gaps, so you know what to add or fix.
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Turn chats into clear next steps.
Let Chatref read your chats and tell you what matters.
Curious about cost? See our plans.