Feature · Omnichannel
One agent, everywhere your customers are.
Meet customers on the channels they already use. One agent answers them all, with the same knowledge and voice.
Featured on
Why it matters
The problem this solves.
The challenge
Customers reach out on many channels, not just your website.
What goes wrong
Juggling separate tools means slow, uneven answers and missed messages.
The Chatref way
Connect your channels to one agent. Every message gets the same fast, on-brand answer.
How it works
Simple, start to finish.
Customers message you on the web, Slack, Instagram, email, or through Zapier. Every message flows to the same agent, which answers with the same knowledge, and it all lands in one inbox.
What you get
Connect once, answer everywhere.
With Omnichannel you get: Web and more, Shared knowledge, One inbox, Connect with Zapier.
Connect with Zapier
Link thousands of apps without code.
What channels can I connect?
Your website, Slack, Instagram, email, and Zapier.
Is it the same agent on each one?
Yes. One agent answers everywhere, with the same knowledge and voice.
Do answers stay consistent?
Yes. Every channel pulls from the same content, so replies match.
Where do all the messages go?
Into one shared inbox, so your team sees everything together.
Do I need code to connect a channel?
No. You connect channels from your dashboard in a few clicks.
Can I use Zapier?
Yes. Zapier links Chatref to thousands of other apps.
Will adding channels confuse my agent?
No. It uses the same knowledge for all of them.
Can a human reply on any channel?
Yes. You can step into any chat from the shared inbox.
Do I have to set up each channel?
You connect each one once, in a few clicks. After that, it just works.
Can I remove a channel later?
Yes. Turn any channel on or off whenever you like.
Be where your customers are.
Connect your channels and let one agent answer them all.
Curious about cost? See our plans.