The front desk your telehealth practice doesn't have.
Telehealth-only practices are entirely virtual – and so are their prospective clients' first questions. Chatref answers those questions, captures new-client interest, and routes every visitor to your scheduling link, with no front desk required.
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Why it matters
The problem this solves.
The challenge
Telehealth-only practices have no physical front desk. New-client inquiries arrive with no one to answer them.
What it costs
Without a presence on the website, prospective clients have no way to get their questions answered and no clear path to booking.
The Chatref way
Chatref fills the front-desk role entirely – answering questions, capturing leads, and directing visitors to your online
The Chatref solution
How Chatref supports a telehealth practice.
A prospective client finds your telehealth practice online and has questions. Chatref answers from your practice content, captures their interest, and directs them to your scheduling link to book their first session.
Real questions
What Chatref answers here.
Which states are you licensed in?
How do I join my first telehealth session?
Do you offer evening or weekend availability?
What platform do you use for video sessions?
Can I book my first session online?
Do you see clients in my state?
Loved by support teams
Telehealth practices, capturing new clients without a front desk.
How fully remote mental health practices use Chatref to field new-client inquiries around the clock.
We are 100% telehealth and have no office staff. Chatref is the front desk we never had. It answers every question, captures every inquiry, and sends visitors to our scheduling link – all without us.
Prospective clients from multiple states all get accurate answers about licensing and availability, immediately.
It directs every interested visitor to our booking link in the same conversation. Our new-client booking rate has increased noticeably.
of telehealth new-client inquiries answered and directed to scheduling automatically
We serve clients across five states. Chatref handles the licensing and availability questions for each one correctly.
Can the chatbot link visitors directly to my telehealth scheduling page?
Yes. You configure a custom action that shares your scheduling link within the conversation when a visitor expresses interest in booking.
Does Chatref work for practices that serve clients across multiple states?
Yes. You load your licensing information by state into the knowledge base, and Chatref answers accurately for each one.
What if a visitor is in distress?
The distress routing action fires immediately and directs the visitor to the 988 Lifeline or your on-call contact. Chatref never advises – it routes.
Does it work without a physical office address?
Yes. Chatref is fully digital and works on any website, regardless of whether your practice has a physical location.
How do I add Chatref to my telehealth practice website?
Paste one script tag on your site. It works with any website platform – no developer required.
What happens when I update my available states or scheduling link?
Update your knowledge base content and the change is live immediately.
Give your telehealth practice a front desk.
Load your practice content, add one script tag, and Chatref handles every new-client question around the clock – free to start.
Part of Chatref for Mental Health Services · Healthcare hub · pricing.