Your pharmacy hours, always one message away.
Patients should never have to call to find out when you close. Chatref answers hours, holiday schedules, location questions, and drive-through details instantly — keeping your phone lines clear for contacts that actually need a human.
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Why it matters
The problem this solves.
The challenge
Hours and location questions are the highest-volume, lowest-value calls a pharmacy receives. They pull technicians off the
What it costs
Every hours call is a 90-second distraction that delays the patient actually at the counter. Multiply that by 20 calls a day and
The Chatref way
Chatref answers hours, holiday closures, location, parking, and drive-through questions instantly from a knowledge base your team
The Chatref solution
Hours & Location Knowledge Base.
Chatref's knowledge base stores your regular hours, holiday schedule, drive-through hours, parking details, and directions. The widget answers hours and location questions instantly — and updates are simple: change the knowledge base, not the website code.
Real questions
What Chatref answers here.
What time does the pharmacy close today?
Are you open on Christmas Eve?
Is the drive-through open the same hours as the counter?
Where is the pharmacy located?
Is there parking at your location?
What are your hours on Sundays?
Loved by support teams
Pharmacies that cleared their hours call queue.
Community pharmacies use Chatref to answer routine hours and location questions without picking up the phone.
We were shocked by how many calls were just people asking if we were open. Moving those to chat freed up phone lines for calls that actually needed a tech. Simple but genuinely impactful.
Holiday hours used to mean a spike in calls every November and December. Now we update the knowledge base once and the widget handles everything — zero extra calls during the busiest season.
Our drive-through has different hours than the counter. Chatref handles that correctly every time — patients show up at the right entrance at the right time.
of daily tech time recovered from hours and location calls
It sounds minor but hours calls were a real drain. Twenty calls a day at 90 seconds each — that's 30 minutes of tech time recovered just from one FAQ category.
How do I keep holiday hours updated in the chat widget?
Update your knowledge base with the new holiday hours — no code changes required. The widget pulls from the knowledge base and answers correctly from the moment you save.
Can the widget handle different hours for the drive-through and walk-in counter?
Yes. The knowledge base supports separate hours entries for each service. The widget selects the correct one based on how the patient phrases their question.
Can the widget give patients directions to the pharmacy?
Yes. The knowledge base can include your address, nearest cross streets, and a maps link. The widget provides these in response to directions or location questions.
Does the widget answer hours questions after the pharmacy closes?
Yes. AI agents keep the widget live 24/7. A patient asking about Sunday hours at 11 pm gets an immediate, accurate answer.
Can I add multiple pharmacy locations to the same widget?
Yes. A multi-location knowledge base lets the widget ask the patient which location they're asking about and return the correct hours for that branch.
What happens if a patient asks a question the knowledge base doesn't cover?
The widget surfaces the nearest matching answer and offers to connect the patient with your team through the shared inbox — so no question goes unanswered.
Clear the hours calls off your phone queue for good.
See how Chatref answers routine pharmacy questions so your team focuses on what matters.
Part of Chatref for Pharmacies & Drugstores · Healthcare hub · pricing.