Answer every 'what are your hours?' without picking up the phone.
The same ten questions arrive every day. Chatref answers them from your own clinic content – instantly, at any hour – so your front desk is free for the patient standing at the desk.
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Why it matters
The problem this solves.
The challenge
Hours, location, insurance acceptance, new-patient steps – the same questions arrive by phone, email, and web contact form, every
What it costs
Each interruption pulls a staff member away from a patient in the room. Over a day, it adds up to hours of reactive, low-value
The Chatref way
Chatref learns your clinic content and answers every routine question instantly on your website – 24/7, without staff involvement.
The Chatref solution
How Chatref answers clinic FAQ.
A patient lands on your website and types their question. Chatref answers immediately from your clinic content – hours, accepted plans, parking, provider bios. The front desk phone stays quiet.
Real questions
What Chatref answers here.
What are your clinic hours on Saturday?
Do you accept Blue Cross Blue Shield?
Where is the clinic located and is there parking?
Do you see pediatric patients?
How do I request my records?
What should I bring to my first appointment?
Loved by support teams
Clinic teams, answering FAQ without touching the phone.
How private clinics use Chatref to handle routine patient questions before they reach the front desk.
The ten questions we used to answer by phone a hundred times a week now go through Chatref. Our front desk noticed the difference on day one – fewer interruptions, more focus.
Patients get the right answer about our hours and accepted plans the moment they ask. We don't hear 'I called but no one picked up' anymore.
Setup took less than a day. We pointed Chatref at our website and FAQ doc, and it was answering patients accurately from the first hour.
of routine patient questions answered before they reach the front desk
It answers in Spanish for our Spanish-speaking patients without a separate setup. One content set, every patient served.
What are the most common questions patients ask a clinic's front desk?
Hours and days open, accepted insurance plans, location and parking, new-patient booking steps, what to bring to a first appointment, and whether a specific provider is available. Chatref can answer
How accurate is an AI chatbot at answering clinic-specific questions?
Chatref answers from the content you provide – your website, FAQ doc, or service list. It doesn't guess. If the answer isn't in your content, it tells the patient and offers to connect them with your
Do we need to write new FAQ content to get started?
No. Point Chatref at your existing website or a document you already have. You can always add more content later to expand what it can answer.
What happens when a patient asks something outside the FAQ?
Chatref hands the conversation to your team with the full chat history. Your staff see exactly what was asked and step in without the patient needing to repeat themselves.
Answer every 'what are your hours?' without a single phone call.
Add your clinic content, drop in one snippet, and let Chatref answer every routine question 24/7 – free to start.
Part of Chatref for Private Clinics · Healthcare hub · pricing.