Route every inquiry to the right facility — without asking twice.
Multi-location rehab groups lose leads when families repeat themselves across facilities. Chatref routes each inquiry to the right location automatically — once, with all details intact.
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Why it matters
The problem this solves.
The challenge
Families contact the wrong location and must repeat their story to get to the right one.
What it costs
Repeat friction kills momentum — families disengage before reaching the right coordinator.
The Chatref way
Chatref routes each inquiry to the right facility with all context transferred automatically.
The Chatref solution
How Chatref routes multi-location rehab inquiries.
A family contacts your group about a program. Chatref asks about location preference and program type, then routes the conversation — with all captured details — to the correct facility's workspace and coordinator. Leadership sees all inquiries across every location in one view.
Real questions
What Chatref answers here.
Which of your locations is closest to Tampa?
Do all your centers offer detox?
Can I transfer between your facilities?
Which location has availability this week?
Does your Miami center treat dual diagnosis?
What is the difference between your two residential programs?
Loved by support teams
Rehab groups, routing inquiries without losing families between locations.
How multi-location rehabilitation groups use Chatref to route every inquiry to the right facility the first time.
We used to lose families between locations. They'd contact one facility, get told to call another, and never follow through. Chatref routes each inquiry to the right center with all details intact — and our group conversion rate went up 27%.
Leadership now sees every inquiry across all four locations in one dashboard. We spotted our busiest and slowest facilities within the first week.
Each facility has its own knowledge base and routing rules, but families only ever see one seamless conversation. It feels like a concierge service.
higher group-wide conversion when inquiries route to the right location first time
SMS, web chat, and social all consolidate into one inbox per facility. Nothing falls through the cracks between channels anymore.
How do large rehab networks manage inbound leads across locations?
Chatref gives each facility its own workspace with separate content and routing rules, while leadership sees a unified view of all inquiries across the group.
Can one chat widget serve multiple locations from a single website?
Yes. One widget, one conversation — Chatref identifies the right facility based on location preference or program type and routes accordingly.
What happens if the right facility has no coordinator available?
Chatref captures the lead and queues it in the facility's shared inbox for follow-up as soon as a coordinator is available — no inquiry is lost.
Does routing work across channels — web, SMS, and social?
Yes. All channels consolidate into the correct facility's shared inbox so no inquiry falls between platforms.
Can families transfer between facilities after initial contact?
Yes. Coordinators can transfer a conversation with full context to another facility's workspace — the family never needs to repeat their story.
Connect every inquiry to the right facility — automatically.
Set up workspaces for each location, configure routing rules, and let Chatref route every family to the right coordinator with all context intact — free to start.
Part of Chatref for Rehabilitation Centers · Healthcare hub · pricing.