How can I leave a review for my airport transfer experience?

Right after your transfer, you can start the review process directly from the chat. Our AI agent will ask you a few quick questions about your ride - punctuality, vehicle condition, and driver professionalism - and give you space to type any extra comments. The whole feedback process takes less than a minute.

The agent is available 24/7, so you never have to wait for business hours. It captures your rating and comments securely and passes them to our team without you needing to fill out a separate form or send an email.

When you review your transfer, you rate key aspects using a simple star scale (1-5 stars). The AI agent will guide you through each category:

• Overall experience - your general satisfaction with the trip
• Driver rating - punctuality, friendliness, and driving quality
• Vehicle comfort - cleanliness, space, and amenities

You can also leave open-ended comments at the end. This helps other travelers and lets us highlight great drivers.

Every review fuels continuous improvement. Our shared inbox consolidates all feedback, so our customer care team can spot trends, thank outstanding drivers, and address any issues quickly. When you share your experience, you contribute to a transparent community that helps everyone make informed choices.

We read every review, and when you flag a particular driver for praise, we make sure they hear about it. If you mention a specific concern, someone from the team may reach out within one business day to make things right.

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How do I rate my driver?

When you start the review through the chat, the AI agent will prompt you to rate your driver on a 1-5 star scale. Simply tap or type the star count that best reflects your experience. You can also add a written comment to explain your rating, which goes straight to our shared inbox for follow-up.

Can I leave anonymous feedback?

Yes, you can. During the feedback process, the agent will give you the option to submit your review without attaching your name or booking reference. Anonymous entries still appear in our shared inbox, but we won’t be able to reach out to you directly if we have questions. Choose the option that feels right for you.

What if I have a complaint about my transfer?

Start by sharing your concerns through our AI review assistant - it’s the fastest way to get a response. The agent will log the details and escalate your case in the shared inbox. A team member will review it, often within a couple of hours, and contact you using the information you provide. If the issue is urgent, mention “urgent” in your message and the system will flag it for priority handling.