Problem
How to resolve payment issues with art store orders?
When a payment error occurs on your art store, use Chatref’s custom actions to instantly collect transaction details and order context from the customer, route the case to your team’s shared inbox for a human review, and capture the lead so you can follow up later. This process minimises disruption and resolves art store checkout issues quickly.
Verify customer details through custom actions
Custom actions let your agent gather the exact information you need right in the chat - order number, payment method, and a screenshot of the error. No more back-and-forth emails. The action triggers once the customer describes their payment problem with art purchases, then automatically saves the data for your team to inspect.
Escalate tricky payment problems to a shared inbox
When the AI cannot resolve the issue, the conversation moves to a shared inbox where any team member can step in with full context. They see the collected details and the chat history, so they can immediately work on the payment error without asking the customer to repeat themselves. This keeps your art store payment support fast and personal.
Capture leads from incomplete or failed checkouts
A failed payment is still a warm lead. Lead capture in Chatref records the visitor’s email and name even if the transaction fails, turning a frustrating experience into a future sale. Your sales team can then reach out with a personalised offer or assist the customer through their art store checkout issues.
FAQ
What art store payment methods are typically accepted?
Most art stores accept credit and debit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later services like Afterpay or Klarna. Some also support bank transfers or local payment gateways. Check your store’s checkout settings to confirm.
How can I fix payment errors on my art store orders?
First, use Chatref’s custom actions to capture the order ID, payment type, and error message directly from the customer. Assign the case to your support team in the shared inbox so a specialist can review it. Finally, enable lead capture to log the customer’s contact details for follow-up if the issue is not resolved immediately.
Who handles art store checkout problems when they happen?
Your own support team handles them. Chatref routes each payment-related chat to a shared inbox, where team members receive a full transcript and all details from custom actions. The person who picks up the case already knows what went wrong, so they can act fast and provide support for art store checkout issues without asking repetitive questions.
Put this into practice
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