Problem
How can I get 24/7 support for my cloud services?
Getting 24/7 cloud service support means your customers get help whenever they need it, not just when your team is online. With Chatref, you can deploy AI agents trained on your own help docs to answer questions automatically, then use a shared inbox to step in when a human touch is needed. Multilingual support ensures every region is covered, day and night.
Deploy AI agents that never sleep
Your cloud service customers ask questions at all hours. Chatref’s AI agents resolve those repeat questions instantly, grounded in your own documentation. They don’t guess or search the web - they answer from your help guides, changelogs, and setup docs. This means billing questions, configuration steps, and troubleshooting get handled while your team sleeps.
Cover every time zone with multilingual support
Cloud services often serve a global audience. Chatref answers in up to 11 languages from the same set of content. A customer in Tokyo gets the same accurate answer as one in London, in their preferred language. No need to staff a 24-hour multilingual team - one set of docs powers round-the-clock support for every region.
Use a shared inbox for always-available help
When a question needs a human, your team steps into the same conversation with full context. Chatref’s shared inbox lets you monitor chats in real time and take over seamlessly. Even outside your standard cloud customer service hours, an on-call team member can jump in from anywhere. The handoff is smooth, and the customer never repeats themselves.
FAQ
How to access cloud support at any time?
Add Chatref’s website widget to your cloud service portal or app. Once your docs are uploaded, the AI agent answers questions automatically, 24/7. Your team can monitor chats via the shared inbox and step in when needed, ensuring always-available help without staffing a full night shift.
What are the operating hours for cloud customer service?
With Chatref, there are no fixed operating hours. The AI agent provides round-the-clock support, answering from your content at any time. Your human team can define their own availability and use the shared inbox to handle escalations during or outside standard cloud customer service hours.
Is there a way to get help outside business hours?
Yes. Chatref’s AI agents work continuously, so customers get instant answers even when your office is closed. For issues that require a person, the shared inbox allows team members to respond from anywhere, providing always-available help without keeping a full support desk staffed overnight.
Put this into practice
Chatref answers your customers from your own content, day and night. Add it to your site and go live in minutes – free to start.