What multilingual options does cloud support offer?

Chatref’s multilingual feature uses multi-model routing to detect the language of each incoming question and reply in the same language. You upload your help docs, guides, and changelog once in your primary language. The AI agent then serves customers in their own language, drawing answers from your original content. This means your multilingual customer service is always grounded in your own documentation, not generic web translations.

The platform supports up to 11 languages out of the box. When a customer asks a question in Spanish, French, German, or any supported language, the agent automatically responds in that language. You do not need to configure language settings per bot or per channel. This makes cloud support in different languages simple to set up and maintain, even for small teams without dedicated localization staff.

Multilingual responses work across all channels where your Chatref agent is active. Whether a customer reaches out through your website widget, Slack, or email, the agent answers in their language. If a conversation needs human help, the shared inbox shows your team the full thread with context, so they can step in without losing the language thread. Your AI agents handle the repeat questions in any language, and your team takes over only when a case really needs a person.

There is no separate setup for languages. Once you add your content and deploy the widget, the multilingual capability is active by default. You pay only for the responses the agent delivers, with no per-language fees or per-seat charges. Every account includes all features, so you can offer multilingual cloud support from day one without negotiating add-ons or upgrading plans.

Does cloud support offer multilingual assistance?

Yes. Chatref includes multilingual assistance as a standard feature on every account. The AI agent detects the customer’s language and replies in that language, drawing answers from your own uploaded content.

What languages are available for cloud customer service?

Chatref supports up to 11 languages. The exact language list depends on the current model routing configuration, but it covers major global languages so you can serve customers across regions without building separate bots.

How can I get support in my preferred language?

When you interact with a Chatref-powered widget, the agent automatically detects your language from your message and responds in that language. There is no language selector to set; just ask your question in the language you prefer.