How can I provide support to clients in different languages?

Conveyancing deals often involve clients who speak different first languages. Confusion over a single term can delay completions or cause compliance issues. Offering language support directly in your chat widget means clients understand each step in their own language, reducing back‑and‑forth and building trust. With a capable AI agent handling repeat questions, your team can focus on the complex legal reviews that truly need a human.

Chatref makes it straightforward. Upload your conveyancing guides, FAQs, and procedural documents in English. The platform builds a RAG‑grounded agent that learns your firm's exact material. Then, in your agent's settings, enable the multilingual feature. The agent will automatically detect the incoming language and respond in that language, drawing answers from your original English content. No need to translate your whole library first.

When a client asks a question in, say, Spanish, the AI agent retrieves the most relevant section from your English documents and translates the response into Spanish before delivering it. This happens in real time, without storing a separate translated database. Because the agent is grounded in your unique conveyancing knowledge, the answer stays accurate to your processes and terminology. It supports up to 11 languages, covering most common client needs.

Start with high‑volume, straightforward queries such as "What documents do I need for completion?" or "How long does a property transfer take?" These are ideal for automated language support. For more nuanced matters, set up a human handoff in your shared inbox. This way, your conveyancers step in with full context when a thread requires legal judgement. Also, check your Chatref conversation insights regularly to spot new questions that should be added to your training documents.

How to provide conveyancing support in multiple languages?
Use a platform that offers multilingual AI agents trained on your firm's content. Upload your English documents, enable multi‑lingual support, and the agent will answer clients in their language while staying grounded in your actual conveyancing processes.

What tools can I use for multi‑lingual conveyancing support?
Chatref's built‑in multilingual capability works alongside its AI agent. Once activated, it handles language detection and translation automatically, so you don't need separate translation tools or services.

How to translate my conveyancing content for different languages?
With Chatref, you don't need to translate your source content manually. The agent translates responses on the fly from your original English documents, ensuring answers are always consistent with your latest conveyancing information.