How can I provide support to clients during off hours?

Upload your settlement guides, checklists, and standard client emails to Chatref. The AI agent uses only your documents to answer routine after-hours legal assistance questions—like what forms are needed for a PEXA settlement or the timeline for a Section 32. That means less manual follow-up and more clients helped outside business hours, without adding headcount. Off-hours support becomes a natural extension of your practice, not a staff burden.

Multilingual clients can ask questions in their preferred language—Chatref’s agent supports up to 11 languages, so your 24/7 conveyancing support works for diverse client bases. Upload your content once, and the agent automatically answers queries in English, Italian, Mandarin, and more, all grounded in the same legal documents. Language no longer stands in the way of after-hours assistance.

When a client’s question requires a conveyancer’s judgment—like a contentious settlement condition or a unique trust structure—Chatref’s shared inbox alerts your team. You can view the full chat history and step in right from the same thread. The transition is seamless: the client stays in one conversation, and your team gets all the context they need to deliver expert after-hours legal assistance without playing catch-up.

Chatref is pay-as-you-go, so there’s no monthly commitment. Your account comes with $50 in free credit—enough to see real results. When queries are low, your costs drop to zero. When you need more capacity for peak off-hours support, you top up credit that never expires. Sign up, upload your docs, and embed the widget in minutes—no IT help required.