How do I contact crypto exchange customer support?

Our main support channel options are the AI chat widget (available 24/7 on web and mobile) and the email ticket system. The widget is the fastest path because the AI agent handles common crypto exchange questions instantly - no hold times. You can also create a ticket by emailing support; the system automatically logs your request and lets you track its status from the help center.

When you initiate a chat, the widget may ask for your registered email to pull up your account details - a lead-capture step that helps us resolve your issue faster. Your interaction stays in one thread whether you’re talking to the AI or a human.

We target clear response time estimates so you know what to expect.

• AI agent: immediate, 24/7.
• Human first reply: under 2 hours for issues that can’t be resolved by the AI, during business hours (9am-6pm UTC).

Escalation is automatic. When the AI cannot fully answer your question, it hands off the entire conversation to our support team through a shared inbox. You don’t repeat yourself - our agents see the full chat history and any details you’ve already shared. If an issue requires deeper investigation, we’ll keep you updated by email and the in-portal ticket thread.

To speak with a live agent, use the chat widget and type a request like “talk to human” or select the handoff option if it appears. The system will capture any missing contact or account information (lead capture) and connect you as soon as an agent is free.

Live agent assistance is available during operating hours. For urgent matters such as locked accounts, security concerns, or large withdrawal delays, we recommend starting with the widget and asking for a person directly. The shared inbox ensures your conversation history follows you from bot to agent, so no context is lost.

What’s the best way to get quick help from crypto exchange support?
Start with the AI chat widget on our site or app. It pulls answers directly from our knowledge base and resolves most common questions in seconds. If you need more, you can ask to be transferred to a live agent without leaving the chat.

How to check the status of my support ticket?
Log in to the support portal with your exchange account and navigate to “My Tickets.” You’ll see the last update and any pending actions. You can also reply to the ticket email you received - the system updates the thread in real time.

Can I speak with a live agent about my issue?
Yes. During business hours, the chat widget lets you request a human agent. We’ll capture your account details so the agent has context immediately, and you’ll be connected through the same chat interface. Critical issues get priority routing to available staff.