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Setup

How do I set up the crypto exchange mobile app?

Chatref Team3 min read / Updated June 17, 2026

Getting started is simple. Download the app from your device's store, install it, and log in with your exchange credentials. The in‑app onboarding assistant will guide you through security setup, trading preferences, and account sync—automatically pulling settings from your web profile so you can trade from anywhere.

App Installation Guide

Navigate to the Apple App Store or Google Play Store on your phone and search for our official crypto exchange app. Tap “Install” and wait a few seconds while the package downloads. After installation opens, grant camera and notification permissions when prompted—the app uses these for identity verification and real‑time price alerts.

Open the app and tap “Log In.” Enter the email and password you used during web account creation, then complete two‑factor authentication if enabled. If you don’t have an account yet, tap “Sign Up” and follow the AI‑guided onboarding flow to verify your identity and fund your wallet within minutes.

Mobile Trading Setup

Once you’re logged in, the home screen presents fast‑action buttons for buying, selling, and swapping assets. Swipe to the “Markets” tab to browse pairs and set price alerts. To customize your trading environment, go to “Settings” → “Trading preferences” and choose your default order type, confirmation toggles, and chart layout.

The app can mirror your desktop trading configuration. Use the in‑app assistant—available from any screen via the chat icon—and say “sync my trading layout.” The assistant runs a custom action that pulls your saved indicators and watchlists from your account profile and applies them to the mobile view, so you don’t need to rebuild anything.

Device Synchronization

You can safely use your crypto exchange account on up to five devices simultaneously. All positions, balances, and open orders update in real time across phones, tablets, and your desktop browser. If you add a new device, just install the app and log in—no extra setup required.

To keep everything aligned, enable cloud backup under “Security & sync.” This ensures your contact list, saved addresses, and notification preferences stay identical everywhere. The app’s background sync handles the rest, so a trade placed on your phone instantly appears on your tablet without manual refresh.

Getting Help from the AI Assistant

Tap the floating chat bubble on any screen to talk to our built‑in assistant. It can walk you through account recovery, explain trading features, or execute custom actions on your behalf—like generating a deposit address for a specific network. The assistant learns from the exchange’s own docs and your account settings, so answers are always accurate and tailored to you.

FAQ

Is the crypto exchange app available for my device?

The app runs on iOS 15+ and Android 9.0+, covering most iPhones (iPhone 8 and newer) and Android phones manufactured from 2019 onward. There is no dedicated Windows or Mac desktop app—use the responsive web platform on those devices or the mobile app for on‑the‑go access.

How to enable notifications in the crypto exchange app?

After logging in, open “Settings” → “Notifications.” Toggle on the types you want: price alerts, order fills, login attempts, and news. Allow the OS‑level permission when prompted, then set quiet hours if you prefer not to receive alerts overnight. Changes apply immediately across all your synced devices.

Can I use the same account on multiple devices?

Yes. Simply install the app on your new device and log in with your existing credentials. All your data—balances, orders, watchlists, and preferences—sync automatically. There’s no need to deauthorize an old device unless you want to remove access for security reasons.

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