Setup
How can I customize the Chatref widget for my database service?
You can customize the Chatref widget to match your database service branding in a few clicks. Adjust the widget’s primary color, chat icon, and welcome message so it feels like a native part of your product. All customization options are available on every account with no extra fees or code required.
Set your brand colors and icon
Open your agent’s settings in the Chatref dashboard and navigate to the customization tab. Pick a primary color that matches your database service’s palette. Upload your own chat icon or choose from the built-in options. The widget updates instantly, so you can preview the look on your site right away.
Personalize the welcome message and behavior
Write a welcome message that speaks in your brand voice. You can set the widget to open automatically after a delay or keep it closed until a visitor clicks. These small touches make the support chat feel like a deliberate part of your database service, not a generic add-on.
Keep answers grounded in your own docs
The Chatref widget pulls every answer from your knowledge base, so responses stay accurate to your database product. Upload your help docs, API references, and setup guides. The AI agent resolves questions from that content alone, with no internet search and no guessing.
Style the widget for your database service
Every element of the widget adapts to your brand. The header, buttons, and user bubbles all follow the primary color you set. The result is a seamless support experience that looks built for your database service, without touching any CSS or hiring a developer.
FAQ
How to brand your database chat widget
Use the customization panel in your Chatref dashboard to set a primary color, upload a custom icon, and write a branded welcome message. The widget inherits these settings automatically and appears on-brand across every page where you embed it.
Best practices for customizing support chat
Match the widget’s primary color to your database service’s accent color. Keep the welcome message short and action-oriented. Use your own logo or a simple icon that fits your product’s style. Test the widget on a staging page before rolling it out to all users.
Tools to personalize live chat
Chatref gives you a no-code customization panel for colors, icons, and welcome text. You can also configure auto-open behavior and position the widget on the left or right side of the screen. All tools are included on every account with no per-feature fees.
Put this into practice
Chatref answers your customers from your own content, day and night. Add it to your site and go live in minutes – free to start.