Does Garden Store offer plant guarantees?

Every live plant we ship is covered by a straightforward plant guarantee. The replacement policy applies when:

• The plant arrives visibly damaged or broken
• The plant shows signs of disease within 30 days
• The plant fails to thrive and dies within 30 days despite proper care

We ask for a clear photo of the plant so our AI can instantly verify eligibility. The guarantee excludes bulbs and dormant perennials that haven’t broken ground, unless you notify us within the season.

1. Open the chat widget on any garden store page.
2. Tell our AI agent the issue—it’s trained on our full knowledge base of warranty terms.
3. Upload a photo when the agent prompts you.
4. The agent uses a custom action to trigger a replacement order; you’ll confirm your shipping address right in the chat.
5. Your replacement ships free within two business days.

There’s no waiting on hold and no digging through email threads. The Claim is processed entirely through the chat.

Every chatbot response comes straight from Chatref’s grounded retrieval—the AI only answers with what’s in our garden store policy, so you get accurate, up-to-date information. When you start a claim, a custom action collects the necessary details and immediately creates a replacement case, logging it for our fulfillment team. Because Chatref’s ai-agents resolve the entire interaction, you save time and we keep support costs low—without sacrificing the personal touch.

Garden Store plant replacement policy

If a live plant dies or arrives damaged within 30 days of delivery, we replace it for free. You’ll need to provide a photo and share your order details through the on-site chat. Replacements ship within 48 business hours. Dormant bulbs and bare-root perennials are covered only if they fail to emerge by the natural end of their first growing season.

What if my plant dies from Garden Store?

Start a chat immediately. Our AI agent will ask for a photo and your order number, then pull our warranty rules from the knowledge base to confirm you’re eligible. After verification, a custom action opens a replacement request—no extra forms, no phone calls. We’ll send a new plant at no charge.

How to claim plant warranty at garden store

Open the chat widget on our site, describe the problem, and follow the AI’s prompts to upload a photo. The agent checks the plant guarantee terms in real time and, for valid claims, triggers the replacement order. You’ll receive a confirmation once the new plant is on its way.