How can I use AI to triage urgent family law questions?

Upload your family law intake forms, urgency scales, and descriptions of common emergency scenarios (child custody emergencies, protective orders, last-minute filings) as training documents. The AI agent grounds its responses and priority assessments solely in that content, so it never guesses. It immediately recognizes phrases like "I have a hearing tomorrow" or "my ex is threatening to take the kids" and knows to flag the conversation.

Custom actions let you define exactly what details the AI must gather before a case reaches your team. For every intake, the assistant can ask structured questions: the caller's relationship to the parties, legal deadlines, safety concerns, and jurisdiction. Answers feed directly into the urgency logic, so the agent knows within seconds whether a chat qualifies as an emergency and can move it to the right queue.

When the AI identifies a high-priority matter, it escalates the entire conversation to the shared inbox. Team members see the chat appear instantly with full history, a priority flag, and the critical details collected earlier. No forms get lost, no one has to repeat information. A human simply takes over and picks up right where the AI left off – family law crisis support that feels seamless.

Every conversation is tagged automatically and stored in your inbox. Review what the AI flagged as urgent versus what your team later confirmed, then update training documents and custom actions to sharpen the criteria. Digest emails surface trends in emergency legal chat volume so you can adjust staffing or fine-tune the AI escalation rules without any data science team.

What counts as an urgent family law question?
Any matter involving immediate physical safety, domestic violence, a child at risk, a court deadline within 24-48 hours, or a legal action that must be filed the same day. Your firm defines the exact thresholds – the AI applies them consistently.

How does the AI know when to escalate?
It evaluates the user's responses against the urgency rules in your training documents and the logic you build into custom actions. It checks for trigger keywords (like "protective order" or "hearing tomorrow") and factors like deadlines or safety mentions, then flags the conversation appropriately.

Can I set up custom rules for urgent questions?
Yes. Custom actions let you write plain-language instructions for the AI to collect specific information and decide priority. You can define multiple urgency levels and different escalation paths based on the answers received, all without code.

Will urgent questions go to my team immediately?
Yes. As soon as a conversation is flagged as urgent, it appears in the shared inbox in real time with a clear priority indicator. Any team member can open it, see the full thread, and take over the chat right then.

How do I track urgent questions?
Chatref automatically tags all conversations. In the inbox, you can filter by urgency-related tags, search by keyword, and view which team member handled each case. Periodic digest emails also summarize urgent query counts and common topics.

Can I add notes for urgent cases?
Absolutely. Inside the shared inbox, your team can post internal notes directly on the conversation thread. These notes are visible only to your staff and help keep case context and next steps clear without the client ever seeing them.