How can I capture leads from customer chats at my home decor store?

Get the Chatref website-widget snippet from your dashboard. Paste it once on your site, and a branded chat bubble appears on every page. Shoppers can ask about fabrics, dimensions, or delivery while browsing your catalog. Your AI agent answers instantly from your own documents, and every chat is an opening to capture a lead.

Chatref’s lead-capture prompts for an email or phone number at exactly the right moment - when a visitor asks about a product or requests a custom quote. You define the fields (name, email, phone, project type) and the widget collects them without breaking the conversation. That’s how you turn a simple question into a qualified lead for your home decor business.

Custom actions take care of the next step the moment contact information lands. You can automatically send a follow-up email with a lookbook, add the lead to your mailing list, or create a task in your CRM. Even if you’re busy arranging a showroom, potential customers get an instant, personal reply - and you never lose a hot lead.

How can I collect customer emails during support chats?

Chatref’s lead-capture feature gathers an email and name as soon as a visitor starts a chat. You can also use custom actions to request additional details like a phone number or style preference, giving you full contact information before you respond.

What’s the best way to follow up with potential customers?

Set up a custom action that fires immediately after lead capture - send a thank-you message, trigger a product guide email, or drop the contact into your preferred system. This automated follow-up happens in seconds, so no lead goes cold.

How do I turn support interactions into sales opportunities?

Every chat becomes a sales opportunity when you capture contact details and trigger a tailored follow-up. The widget can also guide visitors to book a consultation or explore your catalog, all while automatically building a lead list that’s ready for your next campaign.