How can I reach VPN customer support?

Our website includes a live chat widget staffed by an AI agent trained on all our support documentation. Just click the chat icon in the corner of any page. The agent understands your questions, pulls answers from our help center, and can even handle simple tasks like checking your subscription status. It's available 24/7, so you never have to wait.

If the AI can't resolve your issue, you can request to speak with a person. The chat automatically transfers to our support team's shared inbox, complete with your conversation history. An agent will pick up the thread right where you left off—no need to explain everything again. Human support is available during regular business hours (see our contact page for exact times).

For urgent account or billing matters, phone support is an option. You can find our current customer support number on the contact page. When you call during business hours, a support specialist will assist you directly. Outside those hours, leave a message and we'll respond on the next business day.

Prefer to find answers yourself? Our VPN help center is full of step-by-step guides, troubleshooting articles, and video tutorials. It's the same content that powers our AI chat, so you'll find consistent, accurate information there at any time. You can access it from the support link in the main menu.

VPN customer service options

We offer self-service and assisted support. The AI live chat on our website handles common questions around the clock. If you need human help, you can escalate within the chat to our shared inbox, and a team member will respond during business hours. You can also call our phone line or browse the comprehensive VPN help center for guides and FAQs.

Best way to contact VPN support

For immediate answers to most questions—setup, configuration, billing—use the VPN live chat. It's the quickest route because the AI agent knows our entire knowledge base. For personalized help with your account, escalate the chat to a human. If you're offline or prefer self-service, the VPN help center has the same articles.

VPN support availability

The AI live chat is available 24/7, every day of the year. Human support (via chat escalation or phone) is offered during our published business hours, which you can check on the contact page. Outside business hours, you can still chat with the AI, leave a message, or browse the help center.