How do I set up Chatref for my music store?

Point Chatref to the documents that already answer your customers’ questions. Upload PDFs of gear guides, pricing sheets, or repair handbooks. Paste the URLs of your return policy, shipping page, and product listings. Chatref learns from these directly—no guessing, no made-up answers. This step takes a few minutes and grounds every future reply in your own material.

Once your content is added, grab the one-line embed snippet from your Chatref dashboard. Paste it into your music store’s website (Shopify, Squarespace, or custom build) right before the closing </body> tag. The widget appears on every page, so visitors can ask questions without leaving the checkout or product gallery. It’s origin-allowlisted for security, and you can adjust the chat trigger and position later.

Custom actions let the AI agent do real work during a conversation. For a music store, you might collect order numbers to check shipping status inside the chat, or let customers request a guitar setup appointment. You define what details to gather and what to do next—like sending an email to your tech or pinging your inventory system. Build actions directly in the Chatref app, no coding needed.

Chatref gives you full control over the widget’s look. Pick your store’s primary color, set a welcome message that matches your vibe, and choose whether the chat bubble appears bottom left or right. This keeps the experience on-brand, whether you sell vintage vinyl or high-end keyboards.

Use the live playground in your Chatref account to test the agent before you publish. Ask it a few real customer questions—from “What’s your return window for drum kits?” to “Can I pre-order the new model?” Once you’re happy with the responses, the widget goes live instantly. Your $50 free credit covers real chats, and since Chatref is pay-as-you-go, you’ll never pay when no one is asking questions.