How do I set up Chatref for my vintage store?

Go to app.chatref.ai and create your account. You’ll get $50 in free credit without providing a credit card. The onboarding walks you through uploading documents that power your vintage store chatbot:

• Product descriptions, care instructions, and pricing
• Size charts, return policies, and shipping details
• URLs from your online store or a sitemap for bulk sync

Chatref reads this content and prepares the AI customer service to answer questions grounded solely in your own store knowledge. When a shopper asks “what’s your return window?” or “does this jacket run small?”, the response comes directly from your uploaded docs.

Go to the Agents tab and create your first agent. Customize its name and primary color to match your brand, then add custom actions that handle repetitive tasks inside the chat. For example:

• “Check stock” that asks for a product name and confirms availability
• “Share size guide” that triggers a visual chart or link
• “Start a return” that collects order details for your team

Each custom action collects the information you need, so shoppers get answers without leaving the chat. This turns your vintage store chatbot from a simple FAQ tool into an interactive support helper.

Open your agent’s settings and copy the widget embed code. The website-widget is a single snippet of JavaScript. Paste it just before the closing </body> tag on every page where you want the support bubble to appear. Chatref’s widget is origin-allowlisted, so it only appears on domains you specify, keeping your AI customer service secure.

Before launch, use the built-in playground to chat with your vintage store chatbot and confirm it answers accurately. Simulate real questions like “Is this 80s denim jacket frayed?” or “Do you ship to Canada?” Adjust your content or custom actions if anything feels off. Once satisfied, the widget goes live for every visitor.

How to add Chatref to my website?
Copy the widget embed code from your agent’s settings and paste it into your site’s HTML, just before the closing </body> tag. The customer support widget will appear as a chat bubble on all pages where the snippet is installed. No coding beyond this single script is required.

What are the steps to set up an AI chatbot for customer support?

1. Create a Chatref account and upload the documents the chatbot should use (policies, products, FAQs).
2. Build an agent and configure its appearance, greeting, and any custom actions that collect details from customers.
3. Embed the provided website-widget on your site.
4. Test in the playground, then publish. Each response costs 1–5 coins from your prepaid balance, and you pay nothing when the chatbot is idle.

Can Chatref integrate with my existing vintage store platform?
The customer support widget works on any website builder or ecommerce platform, including Shopify, Squarespace, Wix, and custom sites. There’s no native plug-in needed - just paste the embed code. Custom actions can capture information and, if your platform supports external URLs or webhooks, you can set them up to trigger internal workflows. However, direct API integrations with store backends are not available out of the box.