Integration
How do I integrate my IoT platform with Chatref?
Integrating your IoT platform with Chatref starts with embedding its widget into your customer-facing dashboard. Next, train the AI agent on your device documentation, and set up custom actions to automate common IoT tasks. The result is a no-code support channel that scales with your device fleet, handles routine questions, and connects directly to your IoT workflows.
Embed the Chatref widget for instant IoT support
Add one snippet to your IoT platform's web portal and the Chatref widget appears wherever your users manage devices. Customers can ask questions without leaving the interface, reducing friction and support wait times. This direct IoT support connection keeps device owners engaged on your platform, not your help desk.
Set up your AI chatbot to answer from your IoT docs
Point Chatref's AI agent at your product docs, user manuals, and troubleshooting guides. Once trained, the agent resolves common IoT questions - device pairing, connectivity, firmware updates - automatically, in your brand voice. AI chatbot setup requires no coding, and the agent only answers from the content you provide, so responses stay accurate and on-point.
Use custom actions to automate IoT platform workflows
Custom actions let your chatbot do more than just answer. Trigger device resets, pull live status, or create a support ticket in your ticketing system directly from the chat. This deepens your support platform integration and lets your team handle complex issues only when needed, while the routine stuff happens automatically.
FAQ
How to connect IoT platform to Chatref
Copy the embed code from your Chatref agent's Widget tab and paste it into your IoT portal's HTML. In minutes, your entire user base gets access to a support agent that knows your devices and docs.
Setting up AI chatbot integration
Select "AI Agents" in Chatref, upload your IoT support content (PDFs, URLs, plain text), and adjust the agent's tone. The chatbot is live immediately. Every response is grounded in your own documentation with no hallucinations.
IoT support platform connection
Once the widget is live, connect it to your existing tools using custom actions. Map chat triggers to IoT API calls or a CRM like Zendesk, and you'll have a unified support flow where the chatbot handles tier-1 issues and escalates the rest with full context.
Put this into practice
Chatref answers your customers from your own content, day and night. Add it to your site and go live in minutes – free to start.