What are your customer support chat hours?

Chatref’s AI agents provide round-the-clock live chat support hours for your customers. Whether a shopper asks about shipping, returns, or product details at 3 a.m., the AI responds immediately - grounded in your store’s policies, sizing guides, and catalog information. This means luxury store support availability never ends, not even overnight or on holidays.

Because the agent learns strictly from your own content, there’s no risk of it making up answers or sending customers to generic web results. Every response stays true to your brand’s voice and the precise standards shoppers expect from a luxury goods store.

When is customer service available for your shoppers? Always. The widget on your website fires up the AI the moment a visitor opens the chat. There’s no “offline” state unless you choose to set one for your team’s login periods.

Behind the scenes, Chatref’s omnichannel architecture lets you connect the same AI agent across multiple touchpoints: web, email, or even messaging channels. A customer who starts a conversation on your site and follows up via email gets a seamless experience, because everything flows into a single thread. Your customers never have to worry about your team’s specific live chat support hours - the AI bridges every gap.

While the AI handles routine queries, the shared-inbox lets your team step in for unique or sensitive requests - think custom orders, VIP client queries, or post-purchase care. You set the hours during which a human agent can review and take over conversations; outside those, the AI holds the line.

When a team member jumps in, they see the full conversation history and context. There’s no need to ask customers to repeat themselves, which is critical for maintaining the high-touch service a luxury goods store demands. The result: you scale support without sacrificing the personal touch.

Chatref doesn’t lock you into a fixed schedule. You define your own luxury store support availability by configuring when your shared-inbox is actively monitored. During those windows, you can watch conversations in real time and switch from AI to human with one click. Outside those windows, the AI continues to serve customers - and any unresolved threads wait for your team’s next login.

This flexibility means you can offer a premium, always-on chat experience without requiring 24/7 staffing. Your customers get instant answers whenever they visit, and you control exactly when your team engages directly.

How do I speak to customer support?
You can reach the Chatref team through the live chat widget on chatref.ai or by emailing our support address. We’re here to help you set up your AI agent, adjust your workflow, and answer any questions about using the platform for your luxury goods store.

What is a customer helpline number?
Chatref does not operate a phone helpline. Our live chat and email support give you fast, expert assistance without long hold times. For urgent matters, the chat channel provides the quickest response.

Luxury goods stores store customer support chat
You can deploy the Chatref AI agent directly on your luxury goods store’s site as a live chat widget. It automatically resolves common support queries from your shoppers, and your team can join any conversation through the shared inbox when a personal touch is needed. Setup takes just one code snippet, and the agent stays on brand using your store’s own documentation.