How do I set up my neobank account?

To open a neobank account, head to our homepage or download the app. Tap "Sign Up" and enter your email address and a strong password. You will receive a confirmation code – enter it to begin the neobank registration process. At this stage, the assistant may prompt you to select the type of account you need and any additional services.

Neobank verification is required by law and typically involves three simple checks:

1. Identity proof – Upload a clear photo of your government-issued ID (passport, driver's license, or national ID card).
2. Liveness check – Take a short selfie video following the on-screen instructions to match your face with the ID.
3. Address confirmation – Provide a recent utility bill or bank statement as proof of address, if asked.

Our AI assistant can walk you through the upload process and even detect when a document is unclear, helping you retake it immediately.

Once verified, fill in your full name, date of birth, tax identification number (e.g., SSN or ITIN), and contact information. You can also set communication preferences, choose your notification methods, and enable extra security features like two-factor authentication. The neobank sign up includes a quick profile builder where you can link external accounts for easier funding later.

After approval – often instant for most applicants – you can transfer money from an existing bank account or set up direct deposit. Your physical or virtual debit card will be ready to use right away. If you run into any snags during the neobank account setup, the in-app assistant offers custom actions like resetting a stuck verification step or resending a confirmation – no wait on hold needed.

What documents are needed to open a neobank account?

Typically you will need a valid government-issued photo ID (passport, driver's license, or national ID card), proof of address (utility bill, bank statement, or lease agreement), and in some cases your Social Security number (SSN) or Individual Taxpayer Identification Number (ITIN). Exact requirements may vary by region and account type.

How long does it take to set up a neobank account?

The online form and document upload usually take 5 to 10 minutes. Most accounts are verified and activated instantly. If manual review is required, it may take up to 24 hours. Once approved, you can fund the account and begin using it immediately.

Can I open a neobank account without a social security number?

Yes, in many cases you can open an account with an ITIN, passport, or other government-issued identification if you do not have an SSN. Some neobanks also accept non-resident applicants with the appropriate visa documentation. Check our eligibility page or ask the assistant for guidance specific to your situation.

What is the verification process for a neobank account?

Neobank verification checks your identity, address, and liveness. You will be asked to photograph your ID, take a selfie video to confirm you are the person in the ID, and provide a document with your current address. The system then cross-references these against official databases to complete the neobank verification in seconds. If your documents pass automatically, you will be approved right away.