What features does your neobank customer service offer?

Your neobank can deploy Chatref’s AI agents, trained on your own policies, product details, and help docs. These agents handle balance checks, transaction disputes, password resets, and more—without guessing. Customers get correct, on-brand answers around the clock, cutting repetitive ticket volume and letting your team focus on high-value work.

When a query needs a human touch, the same AI thread hands off to your support team inside Chatref’s shared inbox. Agents see the full conversation history, so no one starts from zero. Your staff can reply directly, take over the chat, or resolve the issue without forcing customers to repeat themselves. This keeps service personal while keeping AI efficiency front and center.

Serve every customer in their language. Chatref’s multilingual routing automatically detects the user’s language and responds in that tongue—up to 11 languages, all from a single set of training content. Your neobank can support Spanish, French, German, Arabic, and others natively, removing barriers and expanding reach without hiring local teams.

Every chat becomes a source of actionable intelligence. Chatref mines conversations to surface frequently asked questions, issue clusters, and customer friction points. Your product and ops teams get digest emails and visual dashboards showing what to fix, update, or build next. Turn support into a continuous improvement engine, not just a cost center.

What are the operating hours for neobank customer service?

The AI assistant runs 24/7, instantly answering routine questions at any hour. For complex issues that require a person, human agents are available during your chosen business hours. Escalation rules can even ping an on-call agent for urgent matters outside normal windows.

Can I reach support through multiple channels?

The primary entry point is the embeddable chat widget on your website or mobile app. That one interface handles AI replies and seamless human handoff in the same thread. While chat is the core, integration options allow you to funnel inquiries from email or messaging into the same shared inbox for a unified experience.

Is there 24/7 support available?

Yes. The AI agent provides round-the-clock assistance, resolving common banking tasks instantly. Human intervention is available during business hours, and you can configure high-priority alerts to bring in staff after hours if needed—so your customers are never left without a path to help.