Setup
What support resources are available on your website?
Getting your print on demand store off the ground doesn't have to mean hunting for answers alone. Our website puts everything you need in one place: a searchable knowledge base of step-by-step guides, an AI agent that responds instantly from those same documents, and a dedicated help section where you'll find tutorials, videos, and downloadable manuals.
Support resources built for store owners
Whether you're setting up your first product or scaling fulfillment, the right help is never more than a click away. We've organized all our support resources so you can move fast without leaving the site.
Print on demand guides inside the knowledge base
Our knowledge base holds clear, practical print on demand guides. Each article is written for ecommerce operators who want to configure product listings, optimize order routing, and handle fulfillment hiccups. Because the content is structured for search, you can jump straight to the answer instead of reading through pages of theory.
Ask the AI agent: website help section, reimagined
The website help section comes alive through an AI agent that reads the same guides in real time. Instead of browsing categories, you can ask a direct question and get a plain-language answer grounded in our documentation. The agent never guesses or makes things up - it pulls every response from the print on demand website support material you'd otherwise read yourself.
Tutorials and video walkthroughs, always accessible
Alongside the written guides, the knowledge base includes recorded walkthroughs and quick-reference PDFs. These aren't gated or hidden. As soon as you land in the help area, you'll see a collection of tutorials covering everything from connecting your store to automating order sync.
FAQ
Where can I find tutorials for setting up my store?
Tutorials live inside the knowledge base, grouped under "Getting started." You can also ask the AI agent to show you relevant tutorials; it will link you straight to the matching articles and videos.
Are there video guides available?
Yes. Video guides are embedded directly inside the knowledge base articles. Look for the play icon next to any step-by-step topic, or ask the AI agent for a video walkthrough of a specific task.
Can I download PDF manuals?
Yes. Many of our print on demand guides include a downloadable PDF option. You'll find the download link at the top of the corresponding article inside the knowledge base.
Put this into practice
Chatref answers your customers from your own content, day and night. Add it to your site and go live in minutes – free to start.