Can I customize my supplement store experience?

The customization options inside Chatref let you make the widget feel like a native part of your store, not a third-party pop-up. From the dashboard you can:

• Set the primary color to match your brand palette.
• Upload your store logo or a custom avatar image.
• Edit the welcome message so the agent greets visitors in your voice.
• Adjust widget placement (floating button or full embedded block) and enable proactive triggers.

Any change you make applies instantly. There is no coding required, and every account includes full branding control at no extra charge.

Beyond the appearance, you personalize the store experience by pairing customization with Chatref's AI agents. The agent answers product questions, compares supplements, and suggests items based on what a customer is asking, all in a tone you define.

Because each reply is grounded in your own supplement catalog, ingredient lists, and store policies, the conversation feels like talking to a well-briefed staff member. Visitors get tailored guidance, not generic search results, which makes your store stand out and helps turn browsers into buyers.

The personalization only works because the agent knows your products. You add that knowledge by uploading your supplement data straight to Chatref:

• Product pages, description sheets, and SKU details.
• Ingredient lists, dosage charts, and usage guides.
• Your shipping, return, and subscription Q&A pages.

Chatref processes these documents so the agent can retrieve precise answers on the spot. No internet search, no guessing, just information you already published online or in files. That is the foundation that lets every customization effort deliver a truly personalized store experience.

You can start personalizing your supplement store in minutes:

1. Create a Chatref account and claim your $50 free credit (no credit card needed).
2. Add your supplement content using PDFs, URLs, or plain text.
3. Go to the Appearance tab, set your brand color, upload your logo, and craft a welcome message.
4. Paste the embed snippet into your Shopify store, WooCommerce site, or any page.
5. Test the agent in the live playground before it goes live.

Because Chatref runs on pay-as-you-go credit, there are no monthly fees and no feature gates. You only pay when the widget actually responds to a customer.

How do I create a supplement profile?
Upload your supplement product data, ingredient sheets, and usage guidelines to Chatref’s knowledge base. The AI agent automatically builds an internal profile of your inventory and uses it to give tailored recommendations. There is no separate “profile” builder; the knowledge base is the source.

Can I save my favorite supplements?
Chatref does not currently support saving favorites or persistent customer accounts across sessions. However, you can add your full product range to the knowledge base, and the agent will recommend suitable supplements on the fly each time a customer asks, based on your live catalog.

What customization options are available?
You can change the widget’s primary color, upload a custom avatar or logo, edit the greeting and placeholder text, choose where the widget appears on the page, and toggle proactive messages. All customization is done from the Chatref dashboard and works on every plan.