Workflow
How can I track my electronics order?
Track your electronics order instantly with Chatref’s AI agent and custom actions. Connect your order system once and the agent retrieves real-time shipping status for any customer. Just type your order number and you’ll see the current delivery stage - no need to wait for support. It’s the fastest way to handle electronics delivery inquiries.
Train your AI agent on electronics delivery policies
Teach your Chatref agent about your electronics order tracking process by uploading your shipping policy, courier partner details, and standard delivery timeframes. The agent uses this knowledge to answer common questions like “What’s the typical shipping time for a TV?” or “Do you ship electronics internationally?” Every response is grounded in your actual documents, not guesswork.
Connect order data with custom actions for live status
Enable custom actions so your agent can pull real-time shipping status from your order management system. When a customer provides an order number, the agent triggers an action that checks your database and returns the current location, expected delivery date, and any carrier alerts. This transforms a simple chatbot into a live order tracking assistant without manual lookups.
Automate common shipping status requests
Once your AI agent knows your policies and can fetch live data, it handles the most frequent electronics delivery questions automatically. From “Why hasn’t my order shipped yet?” to “My tracking says delivered but I don’t have it,” the agent resolves them in seconds. Customers get instant answers, and your support team stays focused on complex cases.
FAQ
How do I track my electronics purchase?
Use the Chatref AI agent on our store. Open the chat and type your order number. The agent looks up your order and shows the current shipping status, carrier details, and estimated delivery window - all without signing in.
What is the estimated delivery time for my electronics order?
Estimated delivery times vary by product and destination. For electronics, we typically ship within 1-2 business days and provide a delivery window based on the shipping method you chose at checkout. Our AI agent gives a precise estimate for your order when you provide your order number.
Why hasn’t my electronics order shipped yet?
Some electronics orders require additional verification or may be temporarily out of stock. Our AI agent checks your order status in real time and explains any delays. If the issue requires human help, the agent routes you to a support team member with full context.
Put this into practice
Chatref answers your customers from your own content, day and night. Add it to your site and go live in minutes – free to start.