How can I track my airport transfer vehicle?

The process uses our chat assistant, which is always available on the booking confirmation page and in our mobile app. Start a conversation and ask any question like “Where is my car?” or “Track my transfer.” The AI agent immediately triggers a custom action linked to our dispatch system. It retrieves the current vehicle location and displays the information right in the chat, without leaving the page. You never need a separate tracking link or app.

You can also ask for specific details: the vehicle’s license plate, the driver’s name, or the estimated arrival time at the pickup point. The assistant understands natural language, so phrasing doesn’t have to be perfect.

When you request a track, the AI agent returns a live vehicle location pin on a map embedded in the conversation. It shows the vehicle’s current street position, updated every few seconds. You also see the direction of travel and the distance remaining to your pickup location.

This real-time tracking is served by a custom action that securely queries our fleet management system. The agent presents a clean summary: “Your vehicle is 4 minutes away, currently on Airport Road heading south.” You can refresh the location at any time by typing “Update” or “Refresh track.”

If the vehicle encounters unexpected traffic or a longer-than-planned drop-off, the tracking system automatically updates the ETA. The AI agent reflects the new time in the conversation. You can proactively check by asking “Is my transfer on time?” and the agent will retrieve the latest estimate from the dispatch system using the same custom action.

No need to call customer support. The agent can also surface any notes the dispatcher added, such as “Driver held at terminal due to late arriving passengers.” This keeps you informed during the wait.

If you booked more than one transfer under the same account, the AI agent can handle multiple vehicle locations. Just specify which booking you want: “Track my arrival transfer” or “Show me the car for booking AM‑1234.” The custom action pulls the correct vehicle location based on the booking reference or passenger name.

The chat maintains context, so you can switch between transfers without restarting. Ask “What’s the ETA for my daughter’s car?” and the agent will locate the right vehicle.

How do I use the tracking feature?

Simply type “Where is my transfer?” or “Track my vehicle” in the chat on our site or app. The AI assistant will use a custom action to fetch your active booking’s location and display it with a live map and ETA. No separate app download or tracking number is needed.

What if my vehicle is delayed?

The tracking updates automatically. If your vehicle is delayed, the chat shows a revised arrival time and any dispatcher notes. You can also ask the AI agent “Is my transfer on time?” to get an immediate status refresh.

Can I track multiple vehicles?

Yes. If you have more than one active booking, tell the agent which one you want: “Track booking AM‑5678” or “Where is my departure car?” The AI agent pulls the location for that specific vehicle, so you can keep an eye on all your transfers from one conversation.