How do I set up my VPN service?

First, head to our downloads page and grab the app for your operating system (Windows, macOS, iOS, Android, or Linux). Run the installer and follow the prompts - the whole process should take under a minute. Once installed, open the app and sign in with the email and password you created during purchase. If you haven't registered yet, create a new account right from the app; we'll send a verification link to your inbox.

• VPN installation steps: Download → Install → Sign in (or create account) → Verify email.
• If the app asks for permissions (like VPN configuration profiles on iOS), allow them - these are essential for a secure connection.

After logging in, you'll see a list of server locations. For everyday browsing, pick a server close to your physical location for the fastest speeds. If you need to access region-restricted content, choose a server in that country. You can also customize protocol settings:

• Auto (recommended) lets the app pick the best protocol based on your network.
• How to configure VPN: Tap the settings gear, go to “Protocol,” and select WireGuard for stronger speed or OpenVPN for compatibility on older networks.
  Our AI agent - built with Chatref - can help you decide if you're unsure; just ask it “which protocol should I use?” and it'll answer from our docs.

Hit the big Connect button. In seconds, your IP address changes, and your traffic is encrypted. To confirm everything works, visit a site like whatismyip.com before and after connecting - you should see a new IP and location.
If the connection drops, the kill switch (enabled by default) blocks internet access so your real IP never leaks. For most users, this is all you need; advanced settings like split tunneling can be configured later if you want to route only certain apps through the VPN.

Stuck between steps? Our support widget - powered by Chatref - is always on your screen. It's trained on this entire VPN setup guide, our troubleshooting articles, and every detail of our service.

• Onboarding for new users: when you first open the app, the AI agent offers a brief walk-through, so you're never left guessing.
• Knowledge base: the agent retrieves precise answers from our help docs, no guesswork.
• AI agent: it can even escalate to a human teammate with the full chat history if the issue needs a deeper look.

VPN setup troubleshooting

• Connection fails with “Authentication error” → Check your email/password; if you recently reset your password, log out and back in.
• App crashes on launch → Reinstall the latest version and restart your device.
• Can't find the download page → Open a chat with our AI agent and say “download link”; it'll give you the direct URL.

VPN configuration tips

• Use the Auto protocol setting unless you have a specific reason.
• Enable “Connect on startup” so you're always protected without thinking about it.
• For routers or manual setups, the config files are in your account dashboard under “Manual setup.”

VPN installation help

• Run the installer as an administrator (Windows) or allow the .dmg to open (macOS) to avoid permission blocks.
• On mobile, install directly from the App Store or Google Play - never from third-party sites.
• If the install hangs, disable any aggressive antivirus temporarily, but turn it back on right after.