Conversational AI Platform › Conversational AI for Websites
Conversational AI for websites
Turn every site visitor into a happy customer – AI answers questions instantly from your own help docs, guides and files so support keeps up as you grow.
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THE PROBLEM
Customers keep asking the same questions
Your support queue is buried in repeat tickets while customers wait for answers.
Frustrated customers
Every repeat question makes customers wait longer and feel ignored.
Support team burnout
Agents drown in the same tickets instead of solving real problems.
Lost new users
Slow answers during onboarding push people to cancel before they succeed.
Growing costs
Hiring more staff just to handle questions you already answered.
HOW CHATREF DOES IT
Add AI answers to your site in minutes
Let customers chat with your own help docs – AI resolves issues in your brand’s voice and hands off to humans with full context when needed.
Add your help docs and files
Upload your existing guides, FAQs, or help center articles – no reformatting needed.
Drop in one widget snippet
Copy-paste a single line of code where you want the chat to appear on your site.
AI answers from your content
Customers get instant, accurate answers grounded in your docs – no made-up replies.
Humans handle only the hard cases
When the AI can’t resolve an issue, your team sees the full chat history and picks up where the AI left off.
IN ACTION
Turn website chats into instant answers – no extra staff needed
How do I add a chat widget to my site?
Copy one snippet into your site code. The AI answers from your own help docs – no extra setup. If the chat can’t resolve the issue, it hands off to your team with full context.
Can the AI answer in multiple languages?
Yes. The AI answers in any language you support – using only your existing content. No extra translations needed.
What happens if the AI can’t solve a question?
It routes the chat to your team with the full history. Your agents see what the customer tried and pick up instantly – no repeating steps.
Does this work with our existing help docs?
Yes. Feed your help docs, guides, and site content into the AI. It only answers from your own trusted sources – no made-up answers.
UNDER THE HOOD
AI answers site questions before your team sees them
Fewer repeat tickets
Let AI handle the same questions over and over – so your team can focus on what humans do best.
Answers from your own docs
Customers get instant help grounded in your guides, help docs, and site – no made-up answers.
Handoff with full context
When a human is needed, they take over the chat with the full conversation history and customer details.
Leads captured while you sleep
Turn curious visitors into warm leads – even outside business hours – with zero extra effort.
Insights from every chat
See what customers ask most, spot gaps in your docs, and fix the root cause before the next ticket arrives.
FAQ
Questions, answered.
How can I add a chat widget to my website in minutes?
Drop a single snippet of code – that’s it. The AI answers from your own help docs so customers get real answers without waiting.
Will the AI answer questions outside my help docs?
No. It only uses your content so answers stay accurate and on-brand – no made-up replies.
Can the chat widget capture leads while answering questions?
Yes. It greets visitors, answers common questions, and collects leads – all in one place.
Does the AI work in different languages or time zones?
One chat agent covers every language and hour. Customers get help 24/7 from your existing docs.
What happens when the AI can’t solve a problem?
It hands off to a human teammate with full chat history – no context lost.
Can I see what customers are asking so I can improve my docs?
Yes. The platform emails you insights from chats so you know exactly what to update next.
GET STARTED
Turn every visit into a sale – embed AI chat in minutes
Start for free and let AI answer questions from your own help docs.