Conversational AI Platform › Conversational AI Services
Conversational AI Services for Done-for-you setup
Turn your help docs and guides into an AI agent that answers in your brand’s voice – no coding, no guesswork, just faster answers and fewer repeat tickets.
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THE PROBLEM
Support can’t keep up with repeat questions
Your team spends too much time answering the same questions – while real issues pile up and customers wait longer than they should.
Customers get stuck
Repeat questions clog your queue and slow down every ticket – even when the answer is already in your docs.
Onboarding drags on too long
New users hit the same walls and ping support instead of finding answers themselves in your guides.
Global users get lost after hours
Outside your team’s time zone – or when they’re asleep – customers can’t get help from your existing content.
HOW CHATREF DOES IT
Turn your docs into a 24/7 support agent in one click
Stop rewriting answers to the same questions – let your help center answer for you so your team can focus on what matters.
Upload your content – no training needed
Drop your help docs, guides or files into Chatref. The AI learns your voice and policies instantly.
Paste one snippet – done in minutes
Add the widget to your site and watch it start resolving chats from your own content automatically.
Deflect repeat tickets and capture leads
Let the AI handle routine questions while it quietly gathers warm leads for your sales team.
Scale support without adding headcount
Cover every time zone and language from one set of content – humans only step in when the AI can’t help.
IN ACTION
Turn your content into a 24/7 AI agent that answers for you
How do I set up Chatref for my help docs?
Upload your help docs – that’s it. Chatref reads your content and starts answering customer questions in your brand’s voice right away. No extra work needed.
Can the AI handle questions in different languages?
Yes. The AI answers from your content in any language you support. One set of docs covers every region and hour.
What happens if the AI can’t answer a question?
It hands off to a human teammate with the full chat history – no lost context or repeat details.
How does Chatref improve over time?
Every chat is mined for insights. You’ll get emails showing what to fix next – so your content stays sharp.
UNDER THE HOOD
Turn your docs into a 24/7 support assistant – no coding
Answers from your own content
Customers get instant help – grounded in your guides, docs, and site – so they don’t wait in the queue.
AI handles the repeats, humans handle the rest
Deflect common questions automatically – your team sees only the chats that need a person, with full context.
One widget, every region and hour
Cover all time zones and languages from a single set of content – no extra headcount or shifts.
Turn questions into insights
See what customers ask most – then fix the gaps in your docs, onboarding, or product.
Capture leads while they’re warm
AI qualifies visitors and hands them to sales – no forms, no friction.
FAQ
Questions, answered.
What does a conversational AI service do for my business?
It turns your own help docs and guides into an always-on assistant that answers customer questions in your brand’s voice – so your team spends less time repeating answers.
How does it use my content instead of the whole web?
It only answers from the files and pages you upload – no guessing, no made-up facts. The AI sticks to what you already know.
Can it handle customer questions outside my docs?
It flags those and hands the chat to a human with full context – so no dead-end answers or lost leads.
Does it work for teams outside English?
One AI handles every language you support – no extra setup, no per-seat fees. Your content stays the single source of truth.
What happens when a chat needs a person?
Your team sees the full conversation history and can jump in without asking the customer to repeat themselves.
Can it capture leads while answering questions?
Yes – it turns casual chats into warm leads and tags them so your sales team knows exactly who to follow up with.
How long does setup take?
Upload your content, drop in one snippet, and the AI starts answering right away – no coding or training required.
GET STARTED
Turn your docs into a 24/7 support agent
Add your help content and get a free AI agent that answers in your brand’s voice – no coding or setup headaches.