Conversational AI Platform › Conversational AI Virtual Assistant
Conversational AI for virtual assistants
Turn your docs into a 24/7 virtual assistant that answers in your brand’s voice – no generic guesswork, just instant help from your own content.
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THE PROBLEM
The pain of answering the same questions – forever
Your product keeps growing. New features, new users, new regions. But the same questions keep piling up – and your team keeps typing the same answers. Every repeat ticket steals time from the problems only humans can solve.
Tickets never stop
No matter how many docs you write, the queue never shrinks. Every new user brings the same onboarding questions, and every update spawns a fresh wave of confusion.
Docs don’t work alone
Customers ignore help centers. They want answers inside the product – not a link to another tab. When they don’t get help fast, they churn or flood your inbox.
Time zones don’t wait
Your team sleeps, but the questions don’t. Customers in other regions get stuck, and by the time someone replies, they’ve already moved on.
Insights get buried
Every chat holds clues about what’s broken. But when agents are drowning in repeats, they can’t spot patterns – and the product stays confusing.
HOW CHATREF DOES IT
Turn your docs into a 24/7 AI assistant – no training needed
Let your help docs answer questions themselves so customers get instant help and your team gets fewer repeat tickets.
Add your content once – guides, docs, files
Upload your help center, guides, or any text files. The AI learns from them and speaks in your brand’s voice.
Drop the widget anywhere – no coding required
Paste a single line of code on your site. The AI starts answering right away – no setup, no wait.
Watch questions resolve automatically
Customers get answers grounded in your docs – no dead-end links, no vague replies, just real solutions.
Let humans step in only when needed
When the AI can’t help, agents take over with full chat history – so no one repeats themselves.
IN ACTION
Meet a virtual assistant that knows your product inside out
How do I reset my password?
Click Forgot password on the login page – we’ll send a reset link to your email. If you don’t see it, check spam or try again in five minutes.
Where can I find our pricing page?
Go to /pricing from any page. Scroll to see plans or click Compare plans to pick the best fit for your team size.
Why isn’t my team seeing the new feature?
Make sure they’re on the latest plan – admins can update access in Settings > Team > Permissions. If the issue persists, ask them to refresh the page.
Can I upgrade my trial to a paid plan?
Yes – open the chat here and type upgrade. We’ll guide you through the steps and apply any unused trial time to your new plan.
UNDER THE HOOD
Your AI assistant – answers from your docs, not the web
Answers from your docs only
No made-up facts – real answers pulled straight from your help guides, site, and files so customers get it right the first time.
Deflects repeat questions instantly
Let the AI handle the same questions over and over – fewer tickets in your queue so your team can focus on what needs a human.
Works 24/7 in every region
One widget covers every time zone – no extra shifts needed to keep customers moving forward.
Hands off with full context
When a human is needed, the chat arrives with the full conversation so customers don’t repeat themselves.
Turns chats into insights
Weekly emails show you exactly what to fix next – no digging through dashboards.
RELATED
A virtual assistant that answers from YOUR content – not the web
FAQ
Questions, answered.
What is a conversational AI assistant?
A virtual helper that answers questions using only your own help docs and guides – so it never guesses and always stays on-brand.
Can I use AI as a virtual assistant?
Yes – embed one widget and AI answers from your content in your brand’s voice, 24/7 across every language.
Is there a free AI assistant I can talk to?
Start for free – add your content, drop in the widget, and AI resolves chats automatically. Pay only when you scale.
Who has the best conversational AI?
The one trained on your exact docs – no generic answers, just fast, accurate replies that cut repeat tickets.
Will it handle customer questions after hours?
Yes – AI covers every region and hour from one set of content, so no queue piles up overnight.
Can it hand off to a human with full context?
When AI can’t resolve the issue, it instantly passes the chat to your team with the full history intact.
GET STARTED
Get a content-grounded AI assistant today – free
Start with your own help docs and see how it answers customers in your brand’s voice.