Conversational AI Platform › Open Source Conversational AI
Conversational AI Platform for open source conversational AI
Replace the work of hosting and tuning open-source models – your own AI agent answers questions from your docs so customers get instant help without extra code or servers.
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THE PROBLEM
Support can’t keep up as your open source AI grows
Your team answers the same open source AI questions over and over – while the product keeps changing and the docs lag behind.
Docs never match the latest release
Every new model or feature forces you to rewrite guides – customers still ask the same questions because the docs don’t stay current.
No time to document everything
You can’t write perfect docs for every edge case – yet customers expect instant answers for every niche scenario.
Support tickets pile up at scale
More users means more repeat questions – your team spends hours replying to issues that are already answered somewhere in your repo.
HOW CHATREF DOES IT
Stop hosting AI models – use your own content instead
Let customers ask questions in your brand’s voice – AI answers from your docs, guides, and files. No models to run, no code to write.
Add your help docs and guides
Upload the content your customers already read – no extra writing needed.
Drop the widget into your site
Paste one snippet; AI starts answering instantly from your content.
Watch repeat tickets drop
Customers get answers 24/7 – humans only step in when the AI can’t.
Turn questions into fixes
Chatref emails you what to improve next – so your docs stay current.
IN ACTION
Stop answering the same questions – let AI do it for you
How do I set up Chatref for my docs?
Drop our widget snippet on your site – the AI answers from your own help docs so customers get instant, accurate replies without you lifting a finger.
Can Chatref handle questions in other languages?
Yes – the AI answers in the same language as your content. One set of docs covers every region and hour, so you don’t need extra headcount.
What happens when the AI can’t resolve a chat?
A human takes over with full chat history, so customers never repeat themselves and your team picks up where the AI left off.
Does Chatref work with our existing help center?
It uses your current docs – no extra setup. The AI pulls answers straight from your site, guides, or files so it never guesses or links to dead articles.
UNDER THE HOOD
Stop hosting AI models – answer customers from your own content
AI answers grounded in your docs only
No guesswork – only your help files, guides and site. Cuts wrong answers to zero.
One widget for every language & channel
Deploy once. AI speaks every region in your brand voice – no extra builds.
Auto-deflect repeat questions
Most chats end with an answer – not a ticket. Keeps queues thin as you grow.
Real-time human takeover with full history
Agents see every prior step. No “please repeat” – just solve fast.
Turn chats into fixes fast
We email what to update next – so your docs stay ahead of questions.
Capture warm leads without forms
Ask a question → get an email back. No friction, no drop-off.
FAQ
Questions, answered.
What is an open source conversational AI platform?
A tool that lets you build and run chatbots using your own data – no need to host or train models yourself.
How does this differ from open source chatbot tools?
You keep full control of your content and answers – no generic web answers or made-up facts. AI only uses your docs.
Can it handle customer support at scale?
Yes – AI answers repeat questions instantly, frees your team for tricky cases, and works 24/7 in any language.
Does it require coding or DevOps work?
No. Add your help docs and drop a widget – AI starts answering in your brand’s voice right away.
What if the AI can’t answer a question?
It hands off to a human with full chat history – so no context is lost and the customer never feels stuck.
Can it capture leads while answering questions?
Yes – it spots intent to buy or upgrade and routes warm leads straight to sales or your CRM.
GET STARTED
Try a no-maintenance open source AI chat
Start free – no models to host or train – and see if it deflects repeat tickets in your voice.